My Basingstoke sign in

Welcome to My Basingstoke, the secure area of our website. If you have registered with us before, please sign in below.

Continue as a guest

If you want to get all the benefits of an account you will need to register.

If you would rather create an account at a later date, you can continue as a guest.

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Create an account

Your account will...

  • save you time by pre-filling many forms with your details
  • make it easier to report a street or environmental problem
  • let you check your bin collection dates
  • enable you to check your council tax account

Planning Portal

If you have previously created an account for the Planning Portal, it cannot be used to sign in here. You will need to sign up for a separate My Basingstoke account.

My Basingstoke feedback

We want to offer you an improved service through My Basingstoke and would appreciate your feedback. Please spare a few minutes to complete our survey.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    8.30am to 4.30pm