My Basingstoke sign in

Welcome to My Basingstoke, please sign in below or create an account.

Basingstoke and Deane Borough Council is the data controller for the personal information you provide on this form. Our contact details are provided at the bottom of this page. The council’s Data Protection Officer can be contacted at

Your information will be held for the purpose of your My Basingstoke account. We will not disclose your information to other organisations unless we are required by law to do so or to prevent fraud. Your information will be kept for as long as you have a My Basingstoke account.

For further details on how your information is used; how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please read our privacy statement or email

Continue as a guest

If you want to get all the benefits of an account you will need to register.

If you would rather create an account at a later date, you can continue as a guest.

Sign in

Create an account

Your account will...

  • save you time by pre-filling many forms with your details
  • make it easier to report a street or environmental problem
  • let you check your bin collection dates

Planning Portal

If you have previously created an account for the Planning Portal, it cannot be used to sign in here. You will need to sign up for a separate My Basingstoke account.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm