Register for a My Basingstoke account

Welcome to My Basingstoke, the secure area of our website.

Sign up for a My Basingstoke account and you will only need to enter your details once to be able to:

  • Check your council tax account
  • Make payments to us
  • Find out what days your waste and recycling will be collected
  • Sign up for the garden waste collection service
  • Request a larger recycling bin
  • Report issues such as fly-tipping, graffiti and litter in your area
  • Make a comment, compliment or complaint
  • Order tickets for certain seasonal events and pay via our secure payment facility.
  • Renew business and residential parking permits and pay via our secure payment facility.
  • Pre-populate your personal details on many other forms, saving you from having to enter them again every time.

Your email address will be used to sign in to My Basingstoke. Please ensure that you enter it correctly.

If you already have a My Basingstoke account, please sign in instead.

Sign up

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Enter a postcode, street name or house name etc.
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At least one daytime contact number is required.
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Your password must be between 6 and 20 characters long. It must not be "password" or your email address.
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To protect our system from automated abuse we ask that you please enter the number shown in the image below. If the image is unreadable please click 'Change image' to generate another.
The number isn't three eight nine eight but equals four eight eight three

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm