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Bins and recycling

Last updated: 24 September 2021 at 9.30am

Garden waste collections

We are continuing to experience delays to our garden waste collection service due to the unprecedented national shortage of HGV drivers.

Our crews are out across the borough again today (Friday 24 September). Please continue to leave your bin out for collection and they will empty it as soon as they are able to.

All garden waste customers who have not had a collection since Monday 6 September will have their subscription extended to cover this missed collection.

If your bin was missed but the rest of your street was collected, you should fill out a missed bin form to enable the extra collection to be added to your account.

If your whole street was missed we will add your extra collection automatically and you do not need to fill out a form.

We are very grateful to our crews for their continuing hard work. We apologise for the inconvenience and thank customers for their patience.

Please ensure all bins are out by 7am.

For more information, please visit our garden waste collection service webpage.

General collections update

Crews are currently working hard to complete as many rounds as possible but owing to staffing issues around COVID, shortage of HGV drivers and sickness, some collections may not take place.

If this happens, any outstanding work will be completed first, so if your collection is scheduled for today it may be collected later than usual. In some areas, glass may be collected separately to allow the recycling crews to complete as many rounds as possible. Please continue to leave your bins or boxes out until they are collected.

If only your bin, rather than the whole street, has been missed, please complete a missed bin form.

Help to protect our crews

To help protect our crews and stop the coronavirus (COVID-19) spreading we are asking customers to follow these guidelines from Public Health England about how to dispose of their waste if they suspect they may have the virus.

"Personal waste (such as used tissues) and disposable cleaning cloths should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal."

Residents can help keep themselves and the council’s bin crews safe by washing their hands before and after putting their bins out and collecting them in. They should also wipe bin handles where possible. The bin crews do wear gloves as part of their standard equipment but touch many bins every day, these actions will reduce the risk of spreading the virus.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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