Web chat

The web chat service is currently unavailable. We apologise for the inconvenience.


So that we can chat with you we will need you to supply your first name and email address. This and any other personal information you provide will be used to process your request.

The following services are not available via web chat

Business rates

If your query relating to your Business rates please call 01256 844844 select option 2 and then option 3 to speak to an officer .

Council tax

If your query relating to your Council tax please call 01256 844844 select option 2 and then option 3 to speak to an officer .

Privacy statement

Customer Services may share your information with other teams within the council in order to provide a service to you, to ensure our records are up to date or otherwise where we are required to do so. We won’t disclose any information to other organisations unless we are required to do so or to prevent fraud. Your personal details will only be held as long as is needed for this purpose and in accordance with our retention policy.

For further details on how your information is used; who we may share your information with; how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please read our privacy statement.

Web chat opening times

Monday 8.30am to 5pm
Tuesday 8.30am to 5pm
Wednesday 8.30am to 5pm
Thursday 8.30am to 5pm
Friday 8.30am to 4.30pm
Saturday Closed
Sunday Closed

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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