Property maintenance

The council has repair and maintenance responsibilities for many of the commercial buildings it owns. To ensure high levels of customer service and efficient use of staff time, repairs and maintenance enquiries for these buildings should be reported using the online form below or telephoning 0300 303 3052. Once reported, you will receive an acknowledgement.

Please note that enquiries regarding maintenance of housing association properties must be raised with the relevant housing association.

If the issue is a genuine emergency, view list of what is classed as an emergency repair, such as a potential health and safety issue, please call us 0300 303 3052.

Property maintenance request
  • Privacy Statement

  • Basingstoke and Deane Borough Council is the data controller for the personal information you provide on this form. You can contact the council by phone on 01256 844844, via email to or by writing to us at Civic Offices, London Road, Basingstoke RG21 4AH. The council’s Data Protection Officer can be contacted at

    The personal information you provide will be used to process your request. It is necessary for you to provide this information to us so that we can process your request/provide the service you have requested.

    • We may share your information with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so.
    • We will not disclose any information to other organisations unless we are required by law to do so or to prevent fraud.
    • Your personal details will only be held as long as is needed for this purpose and in accordance with our retention policy.

    For further details on how your information is used; who we may share your information with; how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please read our privacy statement.

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  • Property address

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Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    8.30am to 4.30pm
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