Order a replacement bin, box or garden waste sack

Use the form below to order:

  • replacement recycling (green) bins
  • replacement or additional glass (green) boxes
  • replacement garden waste sacks

The following types of bins are chargeable, please call 01256 844844 to order:

  • Replacement waste (black/grey) bin - The standard size of a grey waste bin is now 140 litres.
  • Replacement glass (red) bin.
  • Replacement garden waste (brown) bin - For details about the service, take a look at our garden waste collection webpage.
  • Bins for new homes - If you have moved into a new development your developer may provide you with bins. If they don't, you will need to purchase a waste (black/grey) bin. Recycling (green) bins and glass (green) boxes are free of charge and can be ordered using the form below.

For details of prices, please view our waste collection webpage.

We are experiencing delays with our container deliveries due to high demand and staff shortages. Please allow up to 20 working days. Serco has employed an external delivery company to assist until staffing levels have improved and are working hard to deliver containers as soon as possible. We apologise for any inconvenience.

Replacement bin (Contact centre - no need to reply to customer)
  • Privacy Statement

  • Basingstoke and Deane Borough Council is the data controller for the personal information you provide on this form. You can contact the council by phone on 01256 844844, via email to customer.service@basingstoke.gov.uk or by writing to us at Civic Offices, London Road, Basingstoke RG21 4AH. The council’s Data Protection Officer can be contacted at dpo@basingstoke.gov.uk

    The personal information you provide will be used to process your request. It is necessary for you to provide this information to us so that we can process your request/provide the service you have requested.

    • We may share your information with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so.
    • We will share your information with Hart District Council, who form part of the joint waste contract with Basingstoke and Deane Borough Council and Serco, our waste collection contractor, for the purpose providing the assisted collection service.
    • We will not disclose any information to other organisations unless we are required by law to do so or to prevent fraud.
    • Your personal details will only be held as long as is needed for this purpose and in accordance with our retention policy.


    Please read our full privacy statement for information on how we collect, use and keep your personal information

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Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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