Our machines give you more choice about how to pay for parking, with the option of a ‘check-in, check-out’ system, allowing you to pay only for the time you park.
You can pay by debit/credit card or with coins. Whichever payment method you chose, you will need to enter your registration number each time you park.
If you want to pay using the ‘check-in, check-out’ system you’ll need to register your payment card by presenting it at the card reader, like a contactless payment or by inserting it into the chip and pin reader. Your bank will be contacted and a pre-authorisation amount for the maximum tariff applicable at that car park will be applied to your account. With this type of transaction the amount may take a few days to be removed from your bank account.
When you leave the car park, you’ll need to present your card again (at any machine) and the machine will calculate how much you need to pay.
You'll still have the option to pay for parking using the popular RingGo app. You can download the app, register on arrival in the car park and de-register when you leave. You'll then be charged the relevant amount.
If you'd like to know more about the new system, please read through our FAQs below:
- What will I need?
You’ll need a way to pay. Whether that’s card, coin or your Park Card is up to you. You’ll also need to remember your registration – if you struggle to remember your registration, you could write it down or take a picture to store on your smart phone.
- How does the system work?
Pay and Display: Under the new system, you must first enter your vehicle registration at the parking machine. If you wish to pay with cash or card you will use a traditional Pay and Display system, selecting a time period at the start of your stay, paying at the machine and displaying the ticket in your car.
Check-in, check-out: Under the new system, on arrival at the car park you will enter your vehicle registration at the parking machine and will pre-register your debit or credit card, which can be done simply by ‘waving’ your contactless card over the card reader or by inserting the payment card into the machine. Your card will be registered and will be pre-authorised for the total cost of a whole day of parking or max stay available. You will need to display the ticket dispensed. When you return to the car park, you need to check out at the machine using the same debit or credit card, and the cost for the period you have parked will be automatically deducted from your account.
RingGo app: Users will continue to be able to use the Parkmobile app, whereby users download the app, whereby users download the app, register on arrival in the car park and de-register on departure. Users are then charged the relevant amount. Find out more at https://my ringgo .co.uk.
- What happens if I leave the car park without checking out?
You will be charged for the maximum stay in that car park. The amount will depend on the car park you have chosen to park in.
- What should I do if I believe I have been wrongly charged?
Please provide full details of the time you arrived and left the car park to the parking team via firstname.lastname@example.org.
- Will I still get one hour of free parking in the short stay car parks?
Yes, this will be unaffected by the implementation of the new system. If you choose to remain in the car park for longer than one hour, you will receive the first hour’s parking for free and will begin to be charged after 60 minutes.
- Can I use notes to pay?
You won’t be able to use notes to pay for your parking. You can only use coins, debit or credit card or a Park Card.
- Will I have to display a ticket?
You must always display a ticket unless you are using the RingGo app.
- If I use the check-out system, will money be debited from my account immediately?
A pre-authorisation amount will be debited to your card when you check-in, which will disappear after a few days . When you check-out your account will be debited for the amount of time you’ve been parked.
- Who can I call for help?
If you’re struggling to use the machines, please call the parking team on 01256 845775 or call the contact centre on 01256 844844.