Housing advice organisations

Advice services

Advice UK

Tel: 0300 777 0107

Website: http://www.adviceuk.org.uk/looking-for-advice

Address: WB1, PO Box 70716, London EC1P 1GQ

Basingstoke Area Partnership

A directory of services including those helping with digital inclusion and employment

Website: http://basp.basingstoke.gov.uk

Basingstoke Citizens Advice

Free, impartial and confidential advice on a range of issues

Tel: 0844 245 1283 or from a mobile on 0300 3300 650

Address: The Discovery Centre, 19-20 Westminster House, Potters Walk, Town Centre (Festival Place), Basingstoke, RG21 7LS.

Website: http://www.basingstokeandtadleycab.org.uk/

Camrose Centre

Drop-in centre aimed at helping homeless and vulnerable people

Tel: 01256 423816

Address: Glebe Hall, Church Square, Basingstoke, Hampshire, RG21 7QW

Website: Camrose Centre

Credit Union

Local not-for-profit organisation offering current and savings accounts, jam jar accounts and low cost loans.

Tel: 023 92827980

Address: 97 Fratton Road, Portsmouth, PO1 5AG.

Website: http://www.usal.org.uk/Basingstoke/


Guide to accessible shops, services and leisure venues for the disabled.

Website: www.disabledgo.com

Email: enquiries@disabledgo.com


Calculator to help you work out your entitlement to benefits and tax credits

Website: www.entitledto.co.uk

Money Advice Service

Free and impartial money advice service, information on budgeting and benefits

Tel. 0300 500 5000

Website: https://www.moneyadviceservice.org.uk/

Money Lifeline

Free debt advice service for Basingstoke, supported by local churches

Tel: 01256 351026

Address: Money Lifeline, The Sarum Hill Centre, Sarum Hill, Basingstoke, RG21 8SR

Website: http://www.moneylifeline.org/

National Debtline

Tel: 0808 808 4000

Website: www.nationaldebtline.co.uk


Free and confidential debt advice service

Tel: 0800 280 2816/0207 760 8980 (from mobiles)

Website: https://www.payplan.com/

Refugee Action

Provides advice to migrants and asylum seekers

Tel: 0808 8000 630

Website: http://www.refugee-action.org.uk/

Soldiers, Sailors, Airmen and Families Association (SSAFA) Forces Help

Help and support for people who serve and have previously served in the armed forces and their families

Tel: 02380 704 978

Address: SSAFA Forces Help Office, Blighmont TA Centre, Millbrook Road West, Southampton, SO15 0AJ

Email: secretary@ssafa.org.uk

Website: https://www.ssafa.org.uk/

Solent Mind

Advocacy service for those with mental health issues

Tel: 023 8202 7810

Website: http://www.solentmind.org.uk

Speakeasy Advocacy

Advocacy gives a voice and support to people with learning disabilities, autism and Asperger’s Syndrome

Tel: 01256 332795

Address: 17 New Road, Basingstoke RG21 7PR

Web: www.speakeasyadvocacy.org.uk

Step Change

Free and confidential debt advice service

Tel: 0800 138 1111

Website: www.cccs.co.uk

Tadley Citizens Advice

Free impartial and confidential advice on a range of issues

Tel: 0118 981 7660

Address: Tadley Franklin Avenue, Tadley, RG26 4ET

Website: http://www.basingstokeandtadleycab.org.uk/

Universal credit information



United Response

A guide to managing money and independent living written specially for people with learning difficulties

Website: http://www.unitedresponse.org.uk/

Drug and alcohol services

Basingstoke Community Alcohol Service

Tel: 01256 818210

Address: Solent NHS Trust, Jacobs House, Jacobs Yard, Basingstoke, RG21 7PE.

Website: http://www.solent.nhs.uk/

Catch 22

Offering support to deal with substance misuse for under 18s

Tel: 0845 459 9405 or 01256 369160

Address: The Square, Basing View, Basingstoke, Hants, RG21 4EB

Email: http://www.catch-22.org.uk/programmes-services/hampshire-247-substance-misuse-support/

Domestic Violence Advice and Support

Domestic Violence Outreach Service - SDAS

Outreach service offering support to women and men experiencing and living with domestic violence

Tel: 0330 0165112 or text 07708 111897

Email: advice@stopdomesticabuse.uk.

National Domestic Violence Helpline (24 hours)

Tel: 0808 2000 247

Website: http://www.nationaldomesticviolencehelpline.org.uk

Employment information


PeoplePlus (formally Action for Employment - A4E)

Tel: 0800 681 6628

Email: customerservices@peopleplus.co.uk

Website: http://peopleplus.co.uk/

Job Centre Plus

Tel: 03456 043719

Address: Crown Buildings, Winchester Road, Basingstoke, RG21 8ES

Website: www.gov.uk

Health Services

Basingstoke and North Hampshire Hospital

Tel: 01256 473202

Address: Aldermaston Road, Basingstoke, RG24 9NA.

North Hampshire Access and Assessment Team

Access to mental health services

Tel: 01256 316300

Address: Church Square Resource Centre, 49 Church Square, Basingstoke, RG21 7SN

North Hampshire Community Treatment Team

On-going mental health support services

Tel: 01256 316300

Address: Bridge Centre, New Road, Basingstoke, RG21 7PJ

OT Direct

First point of contact for Occupational Therapy and if you require advice about adaptations

Tel: 0845 600 4555

Email: OTDirect@hants.gov.uk

Parklands Mental Health Hospital

Tel: 01256 817718

Address: Parklands Hospital, Aldermaston Road, Basingstoke, RG24 9RH.

Legal services

County Court

Tel: 01256 318200

Address: The Court House, London Road, Basingstoke, RG21 4AB

Web: https://courttribunalfinder.service.gov.uk/courts/basingstoke-county-court-and-family-court

Civil Legal Advice (CLA)

Get free and confidential legal advice in England and Wales if you’re eligible for legal aid.

Tel: 0345 345 4345

Housing Ombudsman Service

(An independent service dealing with complaints against landlords and agents and other housing related disputes)

Tel: 0300 111 3000

Email: info@housing-ombudsman.org.uk

Website: www.housing-ombudsman.org.uk/


For free advice and guidance about housing or homelessness issues

Tel: 0808 278 8083

Website: www.shelter.org.uk

Finding accommodation


Website providing details of rooms/properties to let

Website: http://www.gumtree.com/c/flats-and-houses-for-rent

Help to buy

Information on shared ownership and affordable rent properties and help to buy schemes

Tel: 0800 4561188 (Customer Services)

Address: Radian Group Collins House, Bishopstoke Road, Eastleigh, Hampshire SO50 6AD

e-mail: info@helptobuysouth.co.uk

Website: https://www.helptobuyagent3.org.uk/


Web-based exchange service for social housing tenants

Website: www.homeswapper.co.uk

May Place House

Contact Julian House
01256 322791


Property search for rental and sale

Website http://www.rightmove.co.uk/

Sovereign Housing Association

Tel: 01256 302302

Address: Saxon Court, Sarum Hill Basingstoke, RG21 8SR

Website: www.sovereign.org.uk


Tel: 01256 338800

Address: 56 Kingsclere Road, Basingstoke, RG21 6XG

Website: www.vividhomes.co.uk

Winchester Churches Night Shelter

Tel: 01962 862050

Address: 20 Jewry Street, Winchester, SO23 8RZ

Email: admin@wcns.org.uk

Website: www.wcns.org.uk


Self-contained accommodation for young people between the ages of 18-30

Tel: 01256 479696

Address: Eastrop Way, Basingstoke, Hampshire RG21 4QD, United Kingdom


Property and house prices website that provides information such as properties to rent, sold house prices and current value estimates

Website: http://www.zoopla.co.uk/

Support services and floating support providers

Basingstoke Foodbank

Tel: 07722 673645

Address: 63-64 Tempus Business Centre, Kingsclere Road, Houndmills, Basingstoke RG21 6XG

Website: https://basingstoke.foodbank.org.uk

Basingstoke Voluntary Action

Supports charitable organisations across Basingstoke and Deane as well as helping local residents find interesting volunteering opportunities

Tel: 01256 423816

Address: The Orchard, White Hart Lane, Basingstoke, RG21 4AF.

Email: admin@bvaction.org.uk

Web: http://www.bvaction.org.uk/contact


Church led charity to assist those in need

Tel: 01256 460 060
Email: besominbasingstoke@gmail.com

Community Furniture Project - Basingstoke

Provides low cost second hand furniture and other items

Tel: 01256 320700

Address: 5/6 Joules Road, Houndmills, Basingstoke, RG21 6XH

Email: enquiries@cfpbasingstoke.org.uk

Web: https://www.n-c-r-c.org/community-furniture-project-basingstoke

Salvation Army

Tel: 01256 328178

Address: Basingstoke Corps, Wessex Close, Basingstoke RG21 3NP, United Kingdom

Website: https://www.salvationarmy.org.uk/basingstoke

St Michaels Hospice Furniture Store

Tel: 01256 471191

Address: 7, 8 Onslow Close, Basingstoke RG24 8QL, United Kingdom

Website: http://www.stmichaelshospice.org.uk/?page=furniturestore

Support and advice for older people

Age Concern Hampshire

Offers a range of services including social clubs, computer learning and a friendly café

Tel: 01256 423874

Address: Age Concern, The Orchard, White Hart Lane, Basingstoke, RG21 4AF.

Email: info@ageconcernbasingstoke.org.uk

Web: http://www.ageconcernhampshire.org.uk/our-services/basingstoke-wellbeing.html

Community Independence team

Support, advice and guidance on a range of issues for older people beginning to experience difficulties with every day activities

Tel: 01256 362057

Email: https://www.connecttosupporthampshire.org.uk/home

Other services

Adult Services

Tel: 0300 555 1386

Address: Vertex, Chineham Court, Lutyens Close, Basingstoke, RG24 8AG

Website: https://www.hants.gov.uk/socialcareandhealth/adultsocialcare

Children's Services

Tel: 0300 555 1384

Address: Vertex, Chineham Court, Lutyens Close, Basingstoke, RG24 8AG

Email: childrens.services@hants.gov.uk

Website: https://www.hants.gov.uk/socialcareandhealth/childrenandfamilies

Street Link

A website that enables the public to alert local authorities in England about rough sleepers in their area)

Tel: 0300 500 0914

Website: http://www.streetlink.org.uk/

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    8.30am to 4.30pm
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