This website is run by Basingstoke and Deane Borough Council. We want as many people as possible to be able to use this website.
This accessibility statement applies to Basingstoke and Deane Borough Council website.
On this page
- Using this website
- How accessible is our website?
- What to do if you can’t access parts of this website
- Reporting accessibility problems with this website
- Enforcement procedure
- Contacting us by phone or visiting us in person
- Technical information about this website’s accessibility
- How we tested this website
- What we’re doing to improve accessibility
Using this website
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
How accessible is our website?
We know some parts of this website aren’t fully accessible:
- The text in a table won’t reflow when the size of the browser window is changed.
- Most older PDF documents aren’t fully accessible to screen reader software.
- There’s a limit to how far you can magnify the maps on our website.
- Some elements of our forms are not fully accessible at the moment, but we are working on addressing these issues. If you encounter any problems, please call our Customer Services Team on 01256 844844.
- The Examination Library section within the Local Plan area of our website. Please let us know if you need any of these documents in an alternative format.
- Our borough newspaper, Basingstoke and Deane Today, is not fully accessible. A paper copy of this newspaper is sent out to all households in the borough.
- Our interactive staff structure chart is not fully accessible, please contact us for an alternative version.
- Google Translate will no longer work if you are using Internet Explorer as your browser, please try Google Chrome, Microsoft Edge, Safari or another browser to translate any of our webpages.
What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- complete our information in a different format online form
- call 01256 844844
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact the Web Team by emailing firstname.lastname@example.org or call 01256 844844.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Technical information about this website’s accessibility
Basingstoke and Deane Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Issues with PDFs and other documents
Many of our older PDFs, Word and Excel documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.
The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2020 if they're not essential to providing our services.
Any new PDFs, Word and Excel documents we publish will meet accessibility standards.
Issues with images, video and audio
Live video streams don’t have captions.
We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations
How we tested this website
This website was last tested in March 2020. The test was carried out by Shaw Trust Accessibility Services.
This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.
The site is automatically tested each week using Siteimprove. This is a third-party platform to test the accessibility quality and usability of the site.
What we’re doing to improve accessibility
We have a large number of other websites and third party sites which we know do not meet the required level of accessibility. We have an ongoing project to decommission and evaluate these websites and where appropriate rebuild them to the required standards. If you have any issue accessing any of these legacy sites please contact us using the details listed above.
This statement was prepared on Tuesday 22 September 2020.