COVID-19 Community hub

Last updated: 5 October 2020 at 12.16pm

How we will protect your information

Basingstoke and Deane Borough Council Privacy Notice sharing of vulnerable persons’ information for the COVID-19 Pandemic

Basingstoke and Deane Borough Council is working with Community Hubs, through the Basingstoke Voluntary Action (BVA) to provide support and assistance to vulnerable residents.

Information on residents requiring assistance is provided to the borough council by Hampshire County Council, where residents register for support through the Coronavirus Hampshire Helpline.

Information is shared to:

  • facilitate the health and wellbeing of people who are extremely vulnerable
  • ensure they can obtain essential supplies (groceries and medicine)
  • enable access to social contact and support with basic care needs

The Council, as a data controller for the personal data shared by the Coronavirus Hampshire Helpline, or collected directly from residents, undertakes to:

  • access and process the information only for the purpose of delivering the service
  • comply with data protection legislation at all times and not transfer information outside the UK or European Economic Area
  • only process the information for as long as is necessary to deliver the service
  • only share or allow access to the information where it is strictly necessary

The Council also undertakes to ensure that any third party with whom we share the information, including our systems suppliers, shall meet the requirements above and has in place suitable technical, security and organisational to protect the information.

The legal basis for the council to process and share the information is provided by the General Data Protection Regulation (GDPR) Article 6 (1) (e) public task. The council is relying on GDPR Article 9(2) (g) substantial public interest and paragraph 6, Schedule 1 of the Data Protection Act 2018 'governmental purpose' to process and share special category (sensitive) personal information such as people's health information.

The third parties with whom the council will be sharing necessary and relevant information are the Basingstoke Voluntary Action (BVA) and Community Hubs, as who are all working together to ensure a coordinated response to Basingstoke and Deane residents and to provide the service to extremely vulnerable people. A list of Community Hubs can be found on the BVA website at the link provided below:

View to location of the Community Hubs on the Basingstoke Voluntary Action website

This may entail staff and/or volunteers from BVA and staff and/or volunteers working in other voluntary sector organisations contacting people directly, by telephone where possible, to offer them services and support, including help with shopping or food deliveries, regular outbound calls/welfare checks, prescription drop-off support and other forms of assistance as agreed with the person such as dog walking.

Basingstoke and Deane Borough Council and the BVA will obtain consent from the person to proceed with any calls and to sharing their information with any other third parties.

In situations where a person is believed to be at risk of harm, their information may be shared with other relevant people or organisations to safeguard them from harm or to protect their vital interests.

Any queries or concerns about how the Council processes and shares the information or requests for access to personal information should be directed to the Data Protection Officer, Basingstoke and Deane Borough Council at or by telephone 01256 845369.

Basingstoke Voluntary Action

Image of a grey haired lady with the text 'Coronavirus update: Do you know anyone who wouldn't have seen our online messages? Please help by passing on information about changes to bin collections and other council services.'

We are working with Basingstoke Voluntary Action to co-ordinate community support during the COVID-19 pandemic. This partnership will enhance the significant community work already taking place across the borough, providing a source of further information and guidance and allowing us to match suitable volunteers to community groups.

If you would like to volunteer, are thinking about starting a group in your area, please visit BVA's volunteering page, email or call 01256 423816 to register your group and find contact details for accessing guidance and support.

Helpline for vulnerable residents

Image of a box with Wider group information leafet. The Coronavirus Hampshire Helpline can be contacted on 0333 370 4000 (opens a larger view of the image in a new window) (PDF) [228kb]

A helpline was set up following the outbreak to help vulnerable residents register for urgent support such as access to essential food or household supplies and collection of medication during the COVID-19 pandemic.

The Coronavirus Hampshire Helpline can be contacted on 0333 370 4000. The helpline is available 9am to 5pm on Monday through Thursday and from 9am to 4.30pm on Friday.

Vulnerable residents who need additional support, and do not have support from family or friends, should call the helpline to register for support.

We are working closely with community groups across the borough to deliver support. More information about the community groups providing support across the borough can be found on BVA's website.

Concerned about a vulnerable person or need help yourself?

If you need support or additional care due to Covid-19, please call the Hampshire helpline on 0333 370 4000.

If you would like to volunteer or you have set up or want to set up a group to help people please visit BVA website via the link below or call 01256 423816

Basingstoke Voluntary Action (BVA) website

Local support services

Aurora New Dawn 24 hour helpline: 02394 216816

Stop Domestic Abuse: 0330 0165112 Monday – Thursday 9.30am – 5.30pm and Friday 9.30am – 5pm (24 hr service to enable access to refuge accommodation)

Victim Care Service: 0808 1781641 Monday – Friday 9am – 5pm (0808 1689111 outside these hours)

Nepali Domestic and Sexual Abuse Service: 07741 261387

You Trust (support with target hardening and their health advocacy project): 0800 9169878

Hampton Trust (perpetrator interventions): 02380 009898 Monday – Friday 9am – 5pm with service available until 8pm on Tuesdays and Thursdays

Citizens Advice Basingstoke: 0300 330 9064

Citizens Advice Tadley: 03444 111 306

Adult Health and Social Care: 0300 5551386; Professionals line: 01329 225378

National Domestic Abuse helplines and websites

24 hour Domestic Abuse helpline (female victims): 0808 2000247; National Domestic Abuse Helpline website

Male Advice line: 0808 8010327; Male Advice line website

Mankind Initiative: 01823 334244; ManKind Initiative website

National LGBT+ Domestic Abuse helpline: 0800 9995428; Galop, the LGBT+ anti-violence charity website

Respect National helpline (perpetrator help): 0808 8024040; Respect National helpline website

Other support services

There are a number of local and national charities continuing to provide support on issues such as mental health, loneliness and domestic abuse, including:

Mind – by telephone on 0300 123 3393, text on 86463 or email

Samaritans – by telephone on 116 123 or email

The Silver Line (advice and friendship for the elderly) – by telephone on 0800 470 80 90 or visit The Silver Line website

Age Concern Hampshire - call 01256 23874, visit Age Concern Hampshire website or email

Basingstoke NeighbourCare - Call 01256 423855 visit Basingstoke NeighbourCare website or email

Hampshire Domestic Abuse Service – by telephone on 03300 165112

National Domestic Abuse Helpline – by telephone on 0808 2000 247

Childline – by telephone on 0800 1111

Respect Phoneline – by telephone on 0808 8024040.

Care for the family - visit COVID-19 support for your family page on the Care for the Family website or contact by Care for the Family Facebook page or Care for the Family Twitter page or by calling 02920 810 800.

Support for those with dementia, their families, carers and friends

Support for those with dementia, their families, carers and friends is available from a number of organisations, including:

Andover Mind through its ‘Carer support and dementia advice service for Hampshire’. For more information, visit the Carer support and dementia advice service for Hampshire page on the Andover Mind website

The Princess Royal Trust for Carers, which is continuing to provide support and is holding virtual groups such as coffee mornings and counselling sessions. For more information, visit the Care Centre website

Age Concern Hampshire, which is providing services including phone support, wellbeing check-ins as well as a doorstep service for things such as shopping drops offs and meal deliveries. Learn more at the Age Concern Hampshire website

The Alzheimer’s Society whose teams are continuing to provide information, support and guidance to those who need it online and over the phone. Visit The Alzheimer's Society website

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    8.30am to 4.30pm
Close feedback form