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Garden waste collections to be suspended

News release 10091, published on 07 Jan 2022
Garden waste collections are set to be temporarily suspended in Basingstoke and Deane owing to bin crew staff absences.

The difficult decision to delay restarting the fortnightly collections after Christmas comes following discussions between waste contractor Serco and Basingstoke and Deane Borough Council.

This will allow the crews to focus on the core waste and recycling services, where there is currently a backlog of collections from the Christmas and new year period.

The temporary suspension will take effect from the fortnightly collections due in the week of Monday 10 January and will enable crews to prioritise the 216,000 weekly waste, recycling and clinical waste collections. The staffing situation will be regularly reviewed and the service will restart when the council is confident that Serco can resume a reliable service.

Garden waste subscriptions will be extended to cover the missed collections, meaning that service users will get the full number of collections that they have paid for in the year. Real Christmas trees can be disposed of at one of the council’s 22 recycling points. 

Basingstoke and Deane Borough Council’s Cabinet Member for Recycling and Waste Cllr Hayley Eachus said: “We are really disappointed to be temporarily suspending the garden waste collections, particularly at a time when many of our customers are looking to use the service to recycle their real Christmas trees, even if they have not been doing much gardening. We are sorry that they are not receiving the service that they expected. We will continue to review the situation and will restart the service as soon as we are able to.

“The crews worked to collect extra waste and recycling over the Christmas and New Year period. However owing to bin crew absences, we have had to suspend the garden waste service to protect the core waste and recycling service until there are enough staff to run both reliably again.”

<span>Serco’s Regional Operations Manager James Farquhar said: “Due to staff absences, we are unable to re-commence the garden waste service. We will of course commence this service as soon as possible and we apologise for any inconvenience caused.”

For more information on bin collections in Basingstoke and Deane visit or follow @BasingstokeGov on Twitter or Facebook.

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