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Garden waste and bulky waste collections suspended owing to Coronavirus outbreak

News release 9666, published on 21 Mar 2020
Garden waste and bulky waste collections are set to be temporarily suspended in Basingstoke and Deane and Hart following the outbreak of coronavirus (COVID-19)

Working with Serco, Hart District Council and Basingstoke and Deane Borough Council have taken the difficult decision to suspend non-essential services to protect waste, recycling and clinical waste collections across both areas.

Serco is facing and anticipating staffing issues following announcements from the government about the need for people to self-isolate where there are symptoms in their home and social distancing for people at high risk. The waste contractor is working hard to complete the 156,000 bin collections a week across Basingstoke and Deane and Hart with a reducing work force.

Serco plans to complete garden waste collections in Basingstoke from Monday 23 March to Friday 27 March but will be monitoring staffing on a daily basis. If they are unable to complete, updates will be given through the council’s website and social media. All existing garden waste customers in both areas will be contacted by letter to advise them of the pause in service.

No new garden waste subscriptions or renewals will be accepted until the service is up and running again.

New bulky waste collection bookings in Hart and Basingstoke and Deane will also be stopped until further notice, with the councils aiming to honour their existing bookings scheduled into April. Any changes or updates to the planned collections will be provided on the councils’ websites and social media.

Basingstoke and Deane Borough Council’s Cabinet Member for Environment and Enforcement Cllr Hayley Eachus said: “This is a really challenging time for our key services. During this outbreak we have to protect our residents and our bin crews while doing all we can to deliver core, important services. It is not an easy decision to temporarily suspend the garden waste and bulky waste collections and I apologise for the inconvenience it may cause, but I hope it is one our customers will understand we need to take to ensure we can collect the waste bins, clinical collections and recycling.

“I’d like to thank our bin crews for their tremendous efforts so far and over the coming weeks where we could face further challenges.”

Cabinet Member for Environment at Hart District Council Cllr Alan Oliver said: “We are incredibly grateful to our collection staff for doing such a great job in this challenging time. They too have families, and home lives to consider while fulfilling such an important role for our residents and communities.”

For more information on bin collections in Hart visit or follow @HartCouncil on Twitter or @HartDistrictCouncil on Facebook.

For more information on bin collections in Basingstoke and Deane visit  or follow @BasingstokeGov on Twitter or Facebook.

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