Contact us

Face to face advice

If you want to visit us, you will need to book an appointment. You will then have dedicated time with one of our specialist advisors without waiting in a queue during the opening times

You can book an appointment if you need to come in and see an advisor about any of the following services:

Make a appointment

Duty planning

Book an appointment with the duty planning officer

For any other enquiry complete a planning enquiry form

Council tax

To book an appointment with the council tax team call 01256 844844 and select option 3.

The following services are available online - register or sign in to your council tax account

• Pay your council tax.
• Set up a direct debit.
• Register for e-billing.
• Request a copy bill.
• Tell us about a change of address.
• View your account statement.
• View your balance and instalments.
• View any outstanding payments.
• Apply for a single person discount.
• View any discounts or exemptions we have applied to your account.
• Claim a credit.

Moving home

For any other enquiry complete a council tax enquiry form

Housing

To book an appointment with the housing team please call 01256 844844 and select option 2

For any other enquiry complete a housing enquiry form.

Benefits

To book an appointment with the benefits team please call 01256 844844 and select option 2.

Make a new benefit claim

Report a change in your circumstances

For any other enquiry complete a benefits enquiry form

Licensing

To book an appointment with the licensing team please call 01256 844844 and select option 5.

Contact our teams direct

Bins and recycling

Order a replacement bin, box or bag

Report a missed bin collection

For any other enquiry complete a waste and recycling enquiry form

Planning enforcement

Report a breach of planning control

Elections and voting

Register to vote

Elections

For any other enquiry complete an electoral services enquiry form

If the service you require isn’t in the list please use our general enquiry form.

Text Relay Service

Deaf and hard of hearing customers who wish to use the Text Relay Service, please dial 18001 followed by 01256 845276.

Information in a different format

Do you need any of the information on our website in a different format, for example:

• large print
• audio tape
• in an alternative document type.

Please contact us by completing our 'Information in a different format' online form or phone 01256 844844.