Phone system

We are experiencing some issues with our phone system which means that we cannot make or receive calls. We are working to resolve these issues, and apologise for any inconvenience caused.

Hackney Carriage and Private Hire Policy

The current Hackney Carriage and Private Hire Policy for Basingstoke and Deane came into force on 1 April 2021. This policy includes significant changes brought about by the DfT Statutory Guidance published in July 2020.

The policy is live from 1 April but not all changes are currently in place, licence holders will be communicated with on when the changes will come in and a rough implementation plan will be provided.

Implementation plan

PDF document BDBC HDC Policy implementation plan(PDF) [2 Mb]

Date Action Council
September 2023 Compliance testing/Certificate of Compliance Hart
September 2023 Taxi E-forms Both
September 2023 Data Transfer Both


PDF document Statutory taxi and private hire vehicle standards(PDF) [442 kb]

PDF document Hackney Carriage and Private Hire Policy 2021(PDF) [850 kb]

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