Waste collection

Your waste bin is for waste generated within the home including plastic packaging, food waste, nappies and sanitary items.

Collections can take place anytime between 6am (May to August) 7am (September to April) and 6pm.

  • The standard size of waste bins issued is 140 litres.
  • Containers must be placed at the point nearest to the public highway where the collection vehicle stops, such as, end of a path or driveway where it joins the public highway (the pavement or roadway).
  • One black/grey waste bin will be emptied per household.
  • All waste should fit inside your grey waste bin with the lid closed.
  • Household waste must be contained in black sacks or carrier bags before placing in your waste bin.
  • No additional waste will be collected, except for one collection after Christmas.
  • Display your property name/number on your bin. This helps our crews return bins after emptying. We can send you stickers for your bins.

Please do not put the following in your waste bin:

Assisted waste collection

We provide this service if you are elderly or disabled and are unable to put your bin out for collection. If you feel you are eligible for this please either complete the assisted bin collection online form or call.

Bin charges

Bins are guaranteed for two years from date of purchase, if found to be faulty within this time, they will be replaced free of charge. With normal wear and tear, your bin should last at least seven years.

  • If your bin goes into the back of the lorry and this has been verified by the crew it will be replaced free of charge.
  • If your bin has been stolen and you have evidence, report it to the police. As in all cases of theft the responsibility for replacement falls on the owner. Check to see if this is covered by your house contents insurance.

Concessionary charge - you may be entitled to a 50% discount if you are in receipt of certain qualifying benefits - council tax support, housing benefits or housing element of universal credit. You will need to provide proof of this. Please call to order your bin.

* Additional waste capacity
Households making an effort to reduce their waste and recycle everything they possibly can, may apply for a second grey waste bin. To apply please complete our online additional waste capacity form.

Reporting a missing bin/box

After collection, bins may get moved or misplaced further down the street. If you can't find your bin, you can request a replacement, by:

New developments with communal areas

The waste team will agree the size and number of bins with the developer where developments require communal areas. This is in accordance with the guidance set out within the council's Design and Sustainability SPD (Appendix 3).

All containers will be chargeable to the developer in accordance with the council’s current fees and charges.

What happens to my rubbish?

After collection, all of the rubbish from Basingstoke and Deane is taken to the Chineham Energy Recovery Facility (ERF). The ERF is capable of processing 90,000 tonnes of waste per year. It recovers heat energy from the waste to produce steam and is used to generate up to 8MWs of electricity. This supplies the National Grid with electricity to power more than 10,000 local homes for the life of the facility.

Find out more information on what happens to your waste.


Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm