Waste collection

Read the latest bin collection service updates and answers to FAQs

Collections can take place anytime between 7am and 6pm.

Bins or sacks should be placed on the edge of your property at the point nearest to the public highway. This could be at the end of your path or driveway or the end of a communal path or driveway. This is where it joins the public highway (the pavement or roadway).

Please make sure you have your property number on your bin, as this helps our crews return it to the correct place after it has been emptied. We can send you stickers for your bins.

When your bin has been emptied please take it in as soon as possible and store it on your property.

Please do not put the following in your waste bin:

• Soil, rubble, wood, DIY waste or garden waste, these items should be taken to the Household Waste Recycling Centre.
• Garden waste, you can dispose of garden waste via our garden waste collection service.
• Glass bottles or jars, these should be put in your green plastic glass box or red glass bin.

Only one black/grey waste bin will be emptied per household. All waste should fit inside your grey waste bin with the lid closed. Please make sure household waste is put in black sacks or carrier bags before placing it in your waste bin. No additional waste will be collected, except for one collection after Christmas.

Assisted waste collection

We provide this service if you are elderly or disabled and are unable to put your bin out for collection. If you feel you are eligible for this please either complete the assisted bin collection online form or phone 01256 844844.

Bin charges

Bins are guaranteed for two years from date of purchase, if found to be faulty within this time, they will be replaced free of charge. With normal wear and tear, your bin should last at least seven years.

If your bin goes into the back of the lorry and this has been verified by the crew it will be replaced free of charge.

If your bin has been stolen and you have evidence, report it to the police. As in all cases of theft the responsibility for replacement falls on the owner. Check to see if this is covered by your house contents insurance.

* Additional waste capacity
Households making an effort to reduce their waste and recycle everything they possibly can, may apply for a second grey waste bin. To apply please complete our online additional waste capacity form.

If you are in receipt of certain qualifying benefits, you may receive a 50% discount. You may also qualify if you are in receipt of the housing element of universal credit, but you will need to supply us with proof either via email or face-to-face.

Reporting a missing bin/box

After collection, bins may get moved or misplaced further down the street. If you can't find your bin, you can request a replacement, by:

• completing our online order a replacement bin form
• calling us on the day of collection or by the end of the next working day.

New developments with communal areas

The waste team will agree the size and number of bins with the developer where developments require communal areas. This is in accordance with the guidance set out within the council's Design and Sustainability SPD (Appendix 3).

All containers will be chargeable to the developer in accordance with the council’s current fees and charges:

What happens to my rubbish?

After collection, all of the rubbish from Basingstoke and Deane is taken to the Chineham Energy Recovery Facility (ERF). The ERF is capable of processing 90,000 tonnes of waste per year. It recovers heat energy from the waste to produce steam and is used to generate up to 8MWs of electricity. This supplies the National Grid with electricity to power more than 10,000 local homes for the life of the facility.

Find out more information on what happens to your waste.

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