Web chat

Our web chat service enables you to speak online to a member of our Customer Services team without having to make a phone call or visit us.

Web chat is available 8.30am to 5.30pm Monday to Thursday and 8:30am to 5pm on Friday, excluding bank holidays.

At the end of that chat you will be sent a transcript of the conversation.

Speak to a customer advisor now

We are unable to answer your council tax, business rates or benefit enquiries via web chat, please visit our council tax webpages, business rates webpages or housing benefit webpages to find an answer to your enquiry or call 01256 844844 to speak to a local tax or housing benefit officer.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm