Web chat

If you would like to contact our Customer Service team or an advisor about Benefits via Live Web Chat please click on the link below once you have confirmed you have read the details below.

So that we can chat with you we will need you to supply your name and email address. This and any other personal information you provide will be used to process your request.

The following services are not available via web chat

Business rates

If your query relating to your Business rates please call 01256 844844 select option 2 and then option 3 to speak to an officer .

Council tax

If your query relating to your Council tax please call 01256 844844 select option 2 and then option 3 to speak to an officer .

Privacy statement

Customer Services may share your information with other teams within the council in order to provide a service to you, to ensure our records are up to date or otherwise where we are required to do so. We won’t disclose any information to other organisations unless we are required to do so or to prevent fraud. Your personal details will only be held as long as is needed for this purpose and in accordance with our retention policy.

For further details on how your information is used; who we may share your information with; how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please read our privacy statement.

Web button - benefits v2

Web chat opening times

Monday 8.45am to 5.15pm
Tuesday 8.45am to 5.15pm
Wednesday 8.45am to 5.15pm
Thursday 8.45am to 5.15pm
Friday 8.45am to 4.45pm
Saturday Closed
Sunday Closed

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm