Phone system

We are experiencing some issues with our phone system which means that we cannot make or receive calls. We are working to resolve these issues, and apologise for any inconvenience caused.

Our cookies policy

EU legislation requires us to obtain permission from the user before our website issues cookies. Our online service is not just www.basingstoke.gov.uk but is made up of a number of separate websites (see the list below). The websites run on different systems, some of which have been created by external suppliers. The distribution of websites that make up our overall online service means that we are unable to gain consent once and use it across all of the sites. Some of our sites issue cookies before gaining consent.

What is a cookie, and why we use them

A cookie is a piece of information a website transfers to your computer. When your browser visits the specific site at a later date, it will recognise you've visited before. Your web browser will only send the cookie back to the website which sent it. Cookies are not shared between websites.

Cookies also allow us to present our customers with a questionnaire, and to gather statistics about how our website is used. These are vital to us, because if we don’t know how our website is being used, we can’t make it better.

You can control cookies

You can change your cookie preferences on or off at any time by using the link below. You may need to refresh your page for your settings to take effect.

change your cookie preferences


Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit google website.

List of our websites and how they use cookies

www.basingstoke.gov.uk

Below is a list of cookies that may be issued when you visit our website:

Cookie names Cookie purpose
cookie_control_popup Used for the cookies message. Set when you click 'I'm OK with analytics cookies' or 'Do not use analytic cookies' to prevent the message from reappearing.
nf-[number] Used for pop-up newsflashes. If you select 'do not show again', this cookie stores your preference and prevents the pop-up newsflash from reappearing. The [number] will be unique for each pop-up newsflash.
ASP.NET_SessionId (socitm.govmetric.com) Used for website feedback questionnaire.
socitm_exclude_me[number] Remembers when you have filled in our website questionnaire so you are not interrupted unnecessarily.
googtrans This cookie is set when using the Google translate feature.
_ga
_gat
_gid
Used for Google Analytics. These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
Read Google's overview of privacy and safeguarding data
__utma (.Arcgis.com)
__ga (.Arcgis.com)
Used for mapping facility on report it forms.
qos_token (.openstreetmap.org) Used for OpenStreetMap facility on report it forms.
AWSELB (portal.roadworks.org) This cookie is set when using the roadworks.org map.
WhenAreMyBinsCollected This cookie is set to appear when a customer adds their address and it will remember it so that you do not have to search again the next time you come to the page.

planning.basingstoke.gov.uk

This website will issue two cookies without asking for your consent. The cookies are not used for tracking, and are required for the operation of the website. We are unable to change how this website works.

Cookie names Cookie purpose
Cookieid, style Required for the website to work

mapping.basingstoke.gov.uk

This website will issue one cookie without asking for your consent. The cookie is not used for tracking, and is required for the operation of the website. We are unable to change how this website works.

Cookie names Cookie purpose
ASP.NET_SessionId Required for the website to work.

*.e-paycapita.com (Online payments provided by Capita)

Capita are our partner for online payments. Any service that you request that requires payment will take you to the Capita website. It will issue the following cookie, currently without asking for consent. We are unable to change how this website works.

Cookie names Cookie purpose
JSESSIONID Required for the service to work

siteimprove.com

We use Siteimprove to learn more about how people use the website.

These are the cookies that Siteimprove uses:

Cookie names Cookie purpose
siteimproveses This cookie is used purely to track the sequence of pages a visitor looks at during a visit to the site. This information can be used to create user journeys and enable visitors to find relevant information for quickly.
nmstat This cookie is used to help visitors' use of the website.
It is used to collect statistics about site usage, such as when the visitor last visited the site. This information is then used to improve the user experience on the website. This Siteimprove Analytics cookie contains a randomly generated ID used to recognize the browser when a visitor reads a page.
The cookie contains no personal information and is used only for web analytics.

petitions.basingstoke.gov.uk (Online petitions provided by INOVEM)

This site allows you to start new petitions and sign existing ones. It uses the following cookies, currently without asking consent. We are unable to change how this website works.

Cookie names Cookie purpose
CFID, CFTOKEN Required for the service to work
__utma, __utmb, __utmc, __utmz These Google Analytics cookies allow INOVEM to gather usage statistics from their service. This is separate from the council’s use of Google Analytics.

basingstoke-consult.limehouse.co.uk (Consultation provided by Limehouse)

This site allows you to comment on our Local Development Framework. It uses the following cookies, currently without asking for consent. We are unable to change how this website works.

Cookie names Cookie purpose
ServerID Required for the service to work
__utma, __utmb, __utmc, __utmz These Google Analytics cookies allow Limehouse to gather usage statistics from their service. This is separate from the council’s use of Google Analytics.

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