Contact Basingstoke and Deane Borough Council
You can contact the council online, by telephone, by post or in person.
Report it - report a street or environmental problem via report it.
Apply for it - make an application or request to the council for a variety of services and support.
Contact our teams direct
|Team||Contact details||Book an appointment|
|Benefits||Make a new benefit claim
Report a change in your circumstances
For any other enquiry complete a benefits enquiry form
|Waste and recycling||Report a missed bin collection
Order a replacement bin or bag
For any other enquiry complete a waste and recycling enquiry form
|Housing||Housing enquiry form|
|Council tax||Pay your council tax
Request a change to your council tax due date
For any other enquiry complete a council tax enquiry form
|Local Tax team
|Planning applications||Planning enquiry form||Duty planning officer|
|Planning enforcement||Report a breach of planning control|
If the service you require isn’t in the list please use our general enquiry form.
- Monday to Thursday - 8.30am to 5.30pm (except on bank holidays)
- Friday - 8.30am to 5pm (except on bank holidays)
Please note calls to Basingstoke and Deane Borough Council may be recorded.
Text Relay Service
Deaf and hard of hearing customers who wish to use the Text Relay Service, please dial 18001 followed by 01256 845276.
In person or by post
Information in a different format
If you would like any of the information on our website in a different format, for example large print, audio tape or in an alternative document type, please contact us by completing our 'Information in a different format' online form or telephone 01256 844844.