Contact us
You can contact us online, by telephone, by post or in person.
Face to face advice
We no longer offer a 'drop in' and wait to be seen using the ticket and queue system.
If you want to visit us, you will need to book an appointment. You will then have dedicated time with one of our specialist advisors without waiting in a queue during the opening times of:
Monday to Thursday: 8.30am to 5pm (except on bank holidays)
Friday: 8.30am to 4.30pm (except on bank holidays)
You can book an appointment if you need to come in and see an advisor about any of the following services:
- Duty planning
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Book an appointment with the duty planning officer
For any other enquiry complete a planning enquiry form.
- Council tax
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Book an appointment online with the council tax team or call 01256 844844 and select option 2 followed by option 2.
Request a change to your council tax due date
For any other enquiry complete a council tax enquiry form
- Housing
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To book an appointment with the housing team please call 01256 844844 and select the following options:
- Select option 1
- Followed by option 1
- Select option 2
For any other enquiry complete a housing enquiry form.
- Benefits
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To book an appointment with the benefits team please call 01256 844844 and select option 1.
Report a change in your circumstances
For any other enquiry complete a benefits enquiry form
- Licensing
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To book an appointment with the licensing team please call 01256 844844 and select option 4 followed by option 2.
Contact our teams direct
- Bins and recycling
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Report a missed bin collection
Order a replacement bin, box or bag
For any other enquiry complete a waste and recycling enquiry form
- Planning enforcement
- Elections and voting
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For any other enquiry complete an electoral services enquiry form
If the service you require isn’t in the list please use our general enquiry form.
Telephone
Call us on 01256 844844
Monday to Thursday: 8.30am to 5.30pm (except on bank holidays)
Friday: 8.30am to 5pm (except on bank holidays
Please note calls to Basingstoke and Deane Borough Council may be recorded.
Text Relay Service
Deaf and hard of hearing customers who wish to use the Text Relay Service, please dial 18001 followed by 01256 845276.
Information in a different format
Do you need any of the information on our website in a different format, for example:
- large print
- audio tape
- in an alternative document type.
Please contact us by completing our 'Information in a different format' online form or phone 01256 844844.