Contact us

You can contact us online, by telephone, by post or in person.

Face to face advice

We no longer offer a 'drop in' and wait to be seen using the ticket and queue system.

If you want to visit us, you will need to book an appointment. You will then have dedicated time with one of our specialist advisors without waiting in a queue during the opening times of:

Monday to Thursday: 8.30am to 5pm (except on bank holidays)
Friday: 8.30am to 4.30pm (except on bank holidays)

You can book an appointment if you need to come in and see an advisor about any of the following services:

Duty planning

Book an appointment with the duty planning officer

For any other enquiry complete a planning enquiry form.

Council tax

To booking an appointment with the council tax team call 01256 844844 and select option 2 followed by option 2.

Pay your council tax

Moving home

Request a change to your council tax due date

For any other enquiry complete a council tax enquiry form

Housing

To book an appointment with the housing team please call 01256 844844 and select the following options:

• Select option 1
• Followed by option 1
• Select option 2

For any other enquiry complete a housing enquiry form.

Benefits

To book an appointment with the benefits team please call 01256 844844 and select option 1.

Make a new benefit claim

Report a change in your circumstances

For any other enquiry complete a benefits enquiry form

Licensing

To book an appointment with the licensing team please call 01256 844844 and select option 4 followed by option 2.

Contact our teams direct

Bins and recycling

Report a missed bin collection

Order a replacement bin, box or bag

For any other enquiry complete a waste and recycling enquiry form

Planning enforcement

Report a breach of planning control

Elections and voting

Register to vote

Elections

For any other enquiry complete an electoral services enquiry form

If the service you require isn’t in the list please use our general enquiry form.

Telephone

Call us on 01256 844844

Monday to Thursday: 8.30am to 5.30pm (except on bank holidays)
Friday: 8.30am to 5pm (except on bank holidays

Please note calls to Basingstoke and Deane Borough Council may be recorded.

Text Relay Service

Deaf and hard of hearing customers who wish to use the Text Relay Service, please dial 18001 followed by 01256 845276.

Information in a different format

Do you need any of the information on our website in a different format, for example:

• large print
• audio tape
• in an alternative document type.

Please contact us by completing our 'Information in a different format' online form or phone 01256 844844.