Phone system

We are experiencing some issues with our phone system which means that we cannot make or receive calls. We are working to resolve these issues, and apologise for any inconvenience caused.

Accessibility statement

Basingstoke and Deane Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to Basingstoke and Deane Borough Council website.

Using this website

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet website has advice on making your device easier to use if you have a disability.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

We know some parts of this website aren’t fully accessible:

Issues with PDFs and other documents

Many of our older PDFs, Word and Excel documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2020 if they're not essential to providing our services.

Any new PDFs, Word and Excel documents we publish will meet accessibility standards.

Issues with images, video and audio

Live video streams don’t have captions.

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations

We have a large number of other websites and third party sites which we know do not meet the required level of accessibility. We have an ongoing project to decommission and evaluate these websites and where appropriate rebuild them to the required standards. If you have any issue accessing any of these legacy sites please contact us using the details listed above.

Preparation of this accessibility statement

This statement was prepared on Tuesday 22 September 2020. It was last reviewed on Wednesday 24 January 2024.

This website was last tested in March 2020. The test was carried out by Shaw Trust Accessibility Services.

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.

The site is automatically tested each week using Siteimprove. This is a third-party platform to test the accessibility quality and usability of the site.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille complete our information in a different format online form

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact the Web Team by emailing webteam@basingstoke.gov.uk

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

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