• Accessibility


We have tried to design our website so that it is accessible for everyone.

If you have accessibility issues, you may find the guidance from AbilityNet on how to configure your computer settings to suit your needs will make your visit to our website easier:


A web browser is the software you use to access the internet and it is always advisable to have the most up to date version of the web browser you use:

  • you will be able to browse the internet much faster
  • you’ll see more features on many websites
  • your computer will be more secure

If you are an Internet Explorer user, you will get the best experience from our website if you are viewing it in Internet Explorer version 9.0 or above.

For more information on web browsers and how to upgrade, please read the GOV.UK guidance on Browsers.

PDFs and accessibility

We want all of our customers to be able to access all content, including PDF documents, on our website. The user guide below provides help on accessing PDF documents for blind and visually impaired users of screen reading technology.

PDF document Accessing PDF documents with assistive technology (PDF) [377 kb]

Information in a different format

Do you need any of the information on our website in a different format, for example:

  • large print
  • audio tape
  • in an alternative document type.

Please contact us by completing our Information in a different format online form or phone 01256 844844.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    8.30am to 4.30pm
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