Cookies

EU legislation requires us to obtain permission from the user before our website issues cookies. Our online service is not just www.basingstoke.gov.uk but is made up of a number of separate websites (see the list below). The websites run on different systems, some of which have been created by external suppliers. The distribution of websites that make up our overall online service means that we are unable to gain consent once and use it across all of the sites. Some of our sites issue cookies before gaining consent.

What is a cookie, and why do we use them

A cookie is a piece of information a website transfers to your computer. When your browser visits the specific site at a later date, it will recognise you've visited before. Your web browser will only send the cookie back to the website which sent it. Cookies are not shared between websites.

Our cookies allow you to sign in to your My Basingstoke account and make use of our web chat feature. Cookies also allow us to present our customers with a questionnaire, and to gather statistics about how our website is used. These are vital to us, because if we don’t know how our website is being used, we can’t make it better.

How we respect your privacy

We collect information in a way which does not identify anyone.

We do offer a number of online services which require you to sign in to ‘My Basingstoke’. We need to know who you are when you are asking us to do something for you. The information you provide when requesting a service is only used for that purpose.

Our website has implied consent. If you would like further information on how to remove cookies, please visit: www.allaboutcookies.org.

List of our websites and how they use cookies

www.basingstoke.gov.uk

Below is a list of cookies that may be issued when you visit our website:

Cookie names Cookie purpose
cookie_control_popup Used for the cookies message. Set when you click OK to prevent the message from reappearing.
nf-[number] Used for pop-up newsflashes. If you select 'do not show again', this cookie stores your preference and prevents the pop-up newsflash from reappearing. The [number] will be unique for each pop-up newsflash.
ASP.NET_SessionId (socitm.govmetric.com) Used for website feedback questionnaire.
socitm_exclude_me[number] Remembers when you have filled in our website questionnaire so you are not interrupted unnecessarily.
BdbcMyBasingstoke Used to sign in to your My Basingstoke account. This cookie is set when a customer is signed in.
googtrans This cookie is set when using the Google translate feature.
_ga
_gat
_gid
Used for Google Analytics.
__utma (.Arcgis.com)
__ga (.Arcgis.com)
Used for mapping facility on report it forms.
qos_token (.openstreetmap.org) Used for OpenStreetMap facility on report it forms.
AWSELB (portal.roadworks.org) This cookie is set when using the roadworks.org map.

planning.basingstoke.gov.uk

This website will issue two cookies without asking for your consent. The cookies are not used for tracking, and are required for the operation of the website. We are unable to change how this website works.

Cookie names

Cookie purpose

Cookieid, style

Required for the website to work

mapping.basingstoke.gov.uk

This website will issue one cookie without asking for your consent. The cookie is not used for tracking, and is required for the operation of the website. We are unable to change how this website works.

Cookie names

Cookie purpose

ASP.NET_SessionId

Required for the website to work.

*.e-paycapita.com (Online payments provided by Capita)

Capita are our partner for online payments. Any service that you request that requires payment will take you to the Capita website. It will issue the following cookie, currently without asking for consent. We are unable to change how this website works.

Cookie names

Cookie purpose

JSESSIONID

Required for the service to work

siteimprove.com

This online service provides our analytics. It will issue the following cookie without asking for consent. We are unable to change how this website works.

Cookie names Cookie purpose
siteimproveses Required for the service to work
nmstat Required for the service to work

petitions.basingstoke.gov.uk (Online petitions provided by INOVEM)

This site allows you to start new petitions and sign existing ones. It uses the following cookies, currently without asking consent. We are unable to change how this website works.

Cookie names

Cookie purpose

CFID, CFTOKEN

Required for the service to work

__utma, __utmb, __utmc, __utmz

These Google Analytics cookies allow INOVEM to gather usage statistics from their service. This is separate from the council’s use of Google Analytics.

basingstoke-consult.limehouse.co.uk (Consultation provided by Limehouse)

This site allows you to comment on our Local Development Framework. It uses the following cookies, currently without asking for consent. We are unable to change how this website works.

Cookie names

Cookie purpose

ServerID

Required for the service to work

__utma, __utmb, __utmc, __utmz

These Google Analytics cookies allow Limehouse to gather usage statistics from their service. This is separate from the council’s use of Google Analytics.

bookingbug.com

This site allows you to book an appointment for a number of services.

Cookie names Cookie purpose
__utmz
__utma
__utmc
__utmt
__utmb
bbsidCOUNCIL
Required for the website to work

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm