Basingstoke and Deane Borough Council is the data controller for the personal information you may provide. You can contact us by phone on 01256 844844, via email to email@example.com or by writing to us at Civic Offices, London Road, Basingstoke, RG21 4AH. The Council’s Data Protection Officer can be contacted at firstname.lastname@example.org.
Your information will be used so that we can administer your council tax or business rates account. Your personal data may be shared with other teams within the council in order to provide a service to you. We may also share it with other local authorities, Valuation Office Agency or debt collection agents if necessary for the collection of council tax or business rates. We may share the data with third parties if we are required by law to do so. Please read our privacy statement on how your information is used.
We will keep your details on our council tax or business rates database for seven years after you cease to have an account with the council.
Find out about your rights under General Data Protection Regulations (GDPR)
If you are not happy with the way the council is handling your personal information you have the right to lodge a complaint with the Information Commissioner’s Office
Please note the following:
Address on the council tax/rates account
Forwarding address of applicant
People/Businesses without a bank account in the UK – Should you not have a UK bank account we are unable to refund any credit.
Deceased Persons - If you wish the refund to be issued to another name please provide a copy of the relevant page of the Will, copy of Grant of Probate or Letters of Administration, along with the bank details. If this is not provided the refund will not be actioned.
Moving within the Borough - Please note: if you have moved within the borough any credit from your previous address will be transferred to be offset against your new liability.
The council will not accept deliberate manipulation or fraud. If any person(s) and/or business is found to have falsified their records, given false or misleading information, or omitted information to gain a refund they may face prosecution and any refund paid will be recovered.
To help us avoid abuse of our system, please enter the correct answer to the question below:
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