Supporting families leaving Ukraine

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Updated 22 April 2022

As a borough, we have a proud history of helping the government deliver support for refugees looking to start a new life away from conflict and violence.

The council is committed to ensuring the borough plays its part in assisting the government’s plans to support families coming to the UK from Ukraine. We have a well-established network of key partners we are helping to coordinate our support locally.

This is a fast-moving situation that is developing at pace and changing rapidly.

Government guidance

The government has published guidance around people coming to the UK from Ukraine, including:

View Gov.UK webpage about A Homes for Ukraine campaign and frequently asked questions document.

Hampshire County Council role

Hampshire County Council has confirmed that it is leading on the response to the Ukrainian families coming to the area to escape the conflict, under the Government’s Homes for Ukraine scheme, using government funding. This includes:

  • checking sponsorship arrangements
  • doing home visits
  • inspections around safeguarding and fire safety
  • DBS safeguarding and criminal record checks
  • providing initial financial support
  • assisting with school places
  • arranging fostering
  • wellbeing checks.

There is more information on the county council’s website

Community support

Basingstoke Voluntary Action (BVA) has been doing great work leading on coordinating the community response, including support from communities for those arriving in the borough and directing people who want to make donations to help those fleeing Ukraine. More information is available on the BVA website.

National charity Barnardo’s has set up The Ukrainian Support Helpline to provide support to anyone fleeing the conflict in Ukraine.

The free helpline, available by calling 0800 148 8586, is staffed by English, Ukrainian and Russian speakers, to offer support to children and families arriving in the UK from Ukraine.

The helpline is open Monday to Friday between 10am and 8pm and Saturday between 10am and 3pm. Callers will be able to get help and advice on a range of topics.

More information is available on the Barnardo’s website.

Our role

As a council, we are supporting in any way we can. This may include key roles around homelessness and housing standards, ensuring that sponsors’ properties Ukrainian families and people are coming to are suitable if concerns are raised by Hampshire County Council as part of their safeguarding inspections. We are supporting BVA in community liaison work and are also engaging with all partners to coordinate and share information about the situation and changes as quickly as possible to keep them informed and engaged and to keep residents and communities updated.

Find out more on what local housing providers VIVID and Sovereign are doing to support.

Contact details


Ukraine enquiries

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm
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