Request for a written explanation, reconsideration or appeal against a housing benefit decision

Request for a written explanation, reconsideration or appeal against a housing benefit decision
  • Privacy Statement

    Basingstoke and Deane Borough Council is the data controller for the personal information you may provide. You can contact us by phone on 01256 844844, via email to customer.service@basingstoke.gov.uk or by writing to us at Civic Offices, London Road, Basingstoke, RG21 4AH. The Council’s Data Protection Officer can be contacted at dpo@basingstoke.gov.uk.

    Your information will be used so that we can consider your request for a redetermination/appeal of your housing benefit. We may share the data with third parties if we are required by law to do so. Please read our privacy statement on how your information is used.

    Find out about your rights under General Data Protection Regulations (GDPR)

    If you are not happy with the way the council is handling your personal information you have the right to lodge a complaint with the Information Commissioner’s Office.

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  • Please complete the following:

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  • Please note that where you have indicated that you wish to appeal a decision, we will look at the decision again in the first instance. If we are unable to change the decision, of if you remain unsatisfied with our response, then we will refer your case to the Tribunal service for an appeal hearing.

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  • (This is the date of the housing benefit notification detailing the decision. Please note that appeals should be received within one month of the date of the decision. There is an absolute time limit of 13 months where there is a valid reason for the request being outside of one month.)

  • Declaration

  • If you are completing the form on behalf of the customer, you will both need to sign the declaration:


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Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm