Comments or compliments

We would like to hear from you. Please let us know when we are doing well or if you have any comments or ideas about how we could do better. You can do this by completing the form below:

Comments or compliments
  • Privacy Statement

  • Basingstoke and Deane Borough Council is the data controller for the personal information you provide on this form. You can contact the council by phone on 01256 844844, via email to or by writing to us at Civic Offices, London Road, Basingstoke RG21 4AH. The council’s Data Protection Officer can be contacted at

    The personal information you provide will be used to process your request. It is necessary for you to provide this information to us so that we can process your request/provide the service you have requested.

    • We may share your information with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so.
    • We will not disclose any information to other organisations unless we are required by law to do so or to prevent fraud.
    • Your personal details will only be held as long as is needed for this purpose and in accordance with our retention policy.

    For further details on how your information is used; who we may share your information with; how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please read our privacy statement.

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  • A comment is:

    • Any suggestion you would like to make regarding possible improvements to council services
    • A general request for service which does not currently have a dedicated form. If there is a dedicated form, please use it, as your request will be processed more quickly.
  • Compliment

    If you are particularly pleased with any of our services or staff, or you think there is something which deserves recognition, please let us know.

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  • Please provide us with your contact details if you would like a response. It would also help us to have your contact details if we need to clarify any of the details you have provided.

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  • To help us avoid abuse of our system, please enter the correct answer to the question below


Alternatively, you can pay us a compliment or make a comment by:

  • emailing
  • calling us on 01256 844844, lines are open from Monday to Friday 8.30am to 4.30pm, except on Bank Holidays
  • using Relay UK 18001 01256 844844

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm