We are committed to the continuous improvement of our service delivery across Basingstoke and Deane. Our borough faces a diverse range of challenges from the climate crisis and housing pressures to growth and regeneration, and we are determined to meet them with transparency and accountability.
Our performance framework is built around a robust set of Key Performance Indicators (KPIs), which allow us to:
- track progress against strategic priorities
- identify areas for improvement
- benchmark our services against other local authorities
These KPIs are developed using a combination of:
- historical performance data from our own service records
- benchmarking data sourced from national platforms such as OFLOG and LG Inform
This approach ensures our KPIs are both realistic and representative, offering a balanced view of how our services perform over time.
By grounding our performance measures in data and benchmarking, we ensure that our services remain responsive, efficient, and aligned with community needs.
These measures have been broken down into three priority areas which underpin the Council Plan 2023 to 2027 priorities:
- A place where people can have pride in their communities and the borough.
- A borough where we protect, restore, reconnect, and enhance our natural environment.
- A council that delivers high-quality services for our residents.
Basingstoke and Deane Borough Council reports a total of 80 measures annually with 47 of these measures reported quarterly as part of the annual KPI reporting process.
Performance management is an integral part of the corporate planning process. We are committed to reviewing our performance and strive to achieve high standards and to make sure that we are meeting the needs of our communities in the most effective way.
The Resources Committee reviews performance information that supports delivery of the Council Plan. Performance reports are available on Committees and their meetings webpage.