We are committed to the continuous improvement of our service delivery. Underpinning our Council Plan 2016 to 2020 priorities is a cross cutting theme to ensure we:

  • remain a low tax council
  • drive efficiency
  • use technology to improve customer access
  • speed up processes, transactions and decisions
  • enter into partnerships and service delivery arrangements that improve service and reduce cost.

Performance management is an integral part of the corporate planning process. We are committed to reviewing our performance and strive to achieve high standards and to make sure that we are meeting the needs of our communities in the most effective way.

The council has a Performance Panel, appointed by Scrutiny Committee, which reviews performance and financial monitoring information that supports delivery of the Council Plan and budget strategy. Recommendations for action including areas suggested for further review are reported to Scrutiny Committee. Performance reports are available on our Committees and their meetings webpage.

The annual Statement of Accounts provides an overview of key achievements and performance made against the Council Plan 2016 to 2020.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    8.30am to 4.30pm
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