We are committed to the continuous improvement of our service delivery. Underpinning our Council Plan 2020 to 2024 priorities is a cross cutting theme to ensure we:

  • remain a low tax council
  • drive efficiency
  • use technology to improve customer access
  • speed up processes, transactions and decisions
  • enter into partnerships and service delivery arrangements that improve service and reduce cost.

Performance management is an integral part of the corporate planning process. We are committed to reviewing our performance and strive to achieve high standards and to make sure that we are meeting the needs of our communities in the most effective way.

The Scrutiny Committee reviews performance and financial monitoring information that supports delivery of the Council Plan and budget strategy. Performance reports are available on our Committees and their meetings webpage.

The annual Statement of Accounts provides an overview of key achievements and performance made against the Council Plan 2020 to 2024.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm