Phone system

We are experiencing some issues with our phone system which means that we cannot make or receive calls. We are working to resolve these issues, and apologise for any inconvenience caused.

Comment about hackney carriage and private hire services

Please use this form to:

  • leave a compliment about a council licensed driver or service received using locally licensed services or
  • make a complaint about a taxi or private hire driver, vehicle or operator where you believe there has been an impact on public safety or a breach of the licensing requirements.

We cannot investigate any complaints without contact details as we may need to interview you. Please provide your email address and phone number.

Comment about hackney carriage and private hire services licensed by the council
  • About your data
    We will ask you for information in order to handle your comment and we may use it to contact you. Our privacy policy explains how we handle your personal data.

  • Your details

  • Taxi service details

  • To help us avoid abuse of our system, please enter the correct answer to the question below:


Alternatively, you can download and complete the form below:

PDF document Taxi and Private Hire complaint form(PDF) [46 kb]

Sign up for email updates

Receive information on council services, news and events by email.

© 2023 Basingstoke and Deane Borough Council