Comment about hackney carriage and private hire services licensed by the council

Please use this form to:

  • leave a compliment about a council licensed driver or service received using locally licensed services or a
  • make a complaint about a taxi or private hire driver, vehicle or operator where you believe there has been an impact on public safety or a breach of the licensing requirements.

We cannot investigate any complaints without contact details as we may need to interview you. Please provide your email address and phone number.

Comment about hackney carriage and private hire services licensed by the council

  • Privacy Statement

  • Basingstoke and Deane Borough Council is the data controller for the personal information you provide on this form. You can contact the council by phone on 01256 844844, via email to customer.service@basingstoke.gov.uk or by writing to us at Civic Offices, London Road, Basingstoke RG21 4AH. The council’s Data Protection Officer can be contacted at dpo@basingstoke.gov.uk

    The personal information you provide will be used to process your request. It is necessary for you to provide this information to us so that we can process your request/provide the service you have requested.

    • We may share your information with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so.
    • We will not disclose any information to other organisations unless we are required by law to do so or to prevent fraud.
    • Your personal details will only be held as long as is needed for this purpose and in accordance with our retention policy.


    For further details on how your information is used; who we may share your information with; how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please read our privacy statement.

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  • To help us avoid abuse of our system, please enter the correct answer to the question below:

 

Alternatively, you can download and complete the form below:

PDF document Taxi and Private Hire complaint form(PDF) [46 kb]

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm