Phone system

We are experiencing issues with our phone system which means that we cannot make or receive calls in the usual way.
Work to reinstate the phone system has begun on 29 February and we will continue to work with BT on 1 March.
We apologise for any inconvenience this causes.

Access for everyone

This page provides details about information and services available in the borough to assist people affected by disability either personally or through friends and family.

Disability signpost service

This service helps guide disabled people, their carers, friends and family to appropriate information and advice. Information on a wide range of topics related to disability including transport, benefits, sports, housing, carers and volunteering is available.

It is provided by Basingstoke and District Disability Forum (BDDF) and is available at different venues, please follow us on Facebook @bddforum for dates and locations.

To receive a monthly newsletter or for further information, visit The Disability Forum website, email them at info@bddf.org.uk or phone 01256 423869.

Basingstoke Connect (previously Dial-a-Ride)

A door to door transport service for anyone who finds it difficult to use ordinary buses. The minibuses are specially adapted with handrails, low steps and ramps for people using walking frames or wheelchairs. You can use the service if you have a mobility or sensory impairment. You don't have to be a wheelchair user. The cost of the service is based on a system similar to bus fares.

To register and make bookings call 01256 462101.

AccessAble

We have partnered with AccessAble which provides access information for over 500 venues in the area through funding from the council.

This is a free service and no registration is required. If you see the AccessAble logo on any of our webpages, click on it to find up to date access information about that service or venue.

To view the accessibility information, visit the AccessAble website.

Image of the outline of an open book with the text 'AccessAble - Your Accessibility Guide'.

Shopmobility

For those with mobility issues Shopmobility Basingstoke has a wide range of scooters and wheelchairs available for all abilities.

Their friendly staff and volunteers will help you choose the right equipment and explain how to use it. Registration is quick and easy. Equipment can be hired for a small fee, either for the day or for holidays or weekends away.

For more information, including how to contact and find Shopmobility Basingstoke, please visit the Shopmobility Basingstoke website

View the disabled access guide for Shopmobility on the AccessAble website.

Further advice and support

Registering as disabled

Disability Registration cards are free and are valid for life. They are an easy way of proving you have a disability and need to use facilities provided for disabled people.

Register as disabled on Hampshire County Council's website.

Enham Trust

From housing and employment to personal development and care, Enham delivers a wide range of essential services. They provide choice and empower people to make decisions about their own lives.

Visit the Enham Trust website to see how they can help you.

Mencap

Mencap is the UK's leading learning disability charity working with people with a learning disability and their families and carers.

Visit Mencap's website.

Directgov

The GOV.UK website offers information, advice and support about:

  • employment
  • finances
  • home and housing options
  • education and training
  • rights and obligations
  • motoring and transport.
Disabled Persons Transport Advisory Committee

Information can be obtained on:

  • air travel
  • buildings
  • buses
  • education
  • maritime
  • motoring
  • taxis/PHVs
  • trains
  • door to door and personal mobility.

The DPTAC website provides information on, access for all and the DPTAC access directory.

Basingstoke Voluntary Action (BVA)

BVA is the professional help and advice centre for voluntary organisations in Basingstoke and Deane. Their ‘Merlin’ directory shows what help is available from the voluntary and community sector in the borough.

Find out more about the local volunteering opportunities available in the area on the Basingstoke Voluntary Action website or phone 01256 423816.

Down's Heart Group

A charity offering support and information relating to heart conditions associated with Down's Syndrome.

For further information, visit the Down's Heart Group website.

Sensory loss

For further help and advice please visit Hampshire County Council's page on sensory loss.

Learning disabilities

Hampshire County Council's Adult Services offers a number of services to help people with learning disabilities and their carers.

Visit Hampshire County Council's pages on Learning Disabilities for more help and advice

Shaw Trust

Shaw Trust provides training and work opportunities for people disadvantaged in the labour market due to disability, ill health or other social circumstances. They are the largest UK provider of employment services for disabled people. Visit the Shaw Trust website to find out what they can offer you.

Children with special needs/autism/sensory issues

How to Calm a Child with Autism

Create a Sensory Safe Yard for Children with Special Needs

Sensory Processing Treatments

Estate Planning for Parents of Kids with Autism

Classroom Accommodations for Kids with Sensory Issues

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