We will:
- deal with you politely and respectfully
- respond to you promptly without jargon and in plain English
- provide clear information and advice about our services
- explain our decisions and the reasons for them
- admit when things go wrong and do our best to put them right
- listen to your views on services to help us improve and make changes
You can give us feedback
We ask you to:
- tell us immediately when things go wrong
- let us know if you have received outstanding service
- treat us politely and with respect
- understand that we will not tolerate abusive language or threatening behaviour towards staff or other people using our services and that we will take action, including prosecution if necessary. For more information, please read our Policy on the Management of Unreasonable and Violent Customer Behaviour.