If you have received an invoice for overpaid housing benefit and are unable to pay it in full straight away you must make an arrangement to pay us. You can start this process by contacting us to discuss a repayment plan.
You may be asked to complete an income and expenditure form to assist with calculating what you should pay. Complete an income and expenditure form
Once a repayment plan has been agreed full details will be confirmed in writing. It is important to maintain payments to avoid further recovery action. Find out how to pay.
In some circumstances a temporary repayment arrangement may be agreed and would be reviewed after a set period of time. This may be necessary if we know your circumstances are due to change or the amount outstanding will take a significant time to repay. You will be advised if this applies to you.
You are advised to contact us to agree a repayment plan as soon as you receive your invoice to avoid further recovery action. If you do not agree a repayment plan or fail to make an agreed payment, the amount you have to pay back each month may be decided for you.
Further recovery action we may take if you do not agree a repayment plan includes:
Each individual’s circumstances are different but we do try to suggest a minimum level of recovery as a starting point. The ability to pay and size of debt is also taken into consideration.
You will be asked to complete an income and expenditure form to determine an appropriate repayment amount. This may be higher or lower than the suggested minimum level either temporarily or until the amount is paid in full, depending on your circumstances.
There are several methods available to make a payment:
Direct Debit is the most convenient payment method and can be set up by phoning the Revenues team on 01256 844844 (select option2) with your bank details. You can also download and printout a Direct Debit mandate (PDF)[524KB] (opens in new window) and send it to us in the post. Direct Debits are collected on the second day of each month.
Paying online is a quick and easy method to make a repayment. Go to our Pay for it webpage and select Housing Benefit Overpayments. You will need your invoice number which is an eight digit number beginning with 7.
Call the automated payment line on 01256 845757 which is open 24/7. Make sure you have your invoice number, an eight digit number beginning with 7, and your payment card details with you when you call.
Set up your standing order to pay into:
Bank: HSBC Bank plc
Sort code: 40:09:18
Payee: Basingstoke and Deane Borough Council
Make sure you quote your invoice number as the payment reference. This is the eight digit number beginning with a 7 on your invoice.
Send a cheque or postal order to the council’s address as shown on your invoice. Make it payable to Basingstoke and Deane Borough Council and write your name, address and invoice number on the back. This is the eight digit number beginning with a 7.
Please note that if you are not paying an invoice in full you need to discuss a repayment plan with us to avoid further recovery action.
If you're unable to make a scheduled payment please complete the overpayment repayment online form below.
This is the eight digit number which always starts with a 7 and appears on your overpaid housing benefit invoice. If you are contacting us, please make sure you use this reference. It enables us to deal with your enquiry as quickly as possible and ensures that any payments are allocated correctly.
Please seek independent financial advice. Further information to assist you can be found by visiting our having trouble paying bills webpage.
If you have an enquiry about council tax, send a message to the Revenues Team.
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