Paying a Penalty Charge Notice (PCN)

Paying a Penalty Charge Notice (PCN)

A 50% discount is applied when the PCN is paid and received by the council within the 14 day period following the date of issue. After this time, the discount is no longer available and the full penalty charge as shown on the notice is payable.

There are a number of ways that you can make payment, please have the PCN reference number to hand when you make payment:

  • Pay for it online
  • 24 hour telephone service - you can use the automated telephone system 01256 845757 24 hours a day, 7 days a week, using your debit or credit card
  • by post - please send a crossed cheque (payable to BDBC) together with the detachable payment slip from the PCN to: Basingstoke and Deane Borough Council, PO Box 191, Civic Offices, London Road, Basingstoke, RG21 7EA
  • in person at Parklands Reception, Civic Offices, London Road, Basingstoke between 8.30am and 4.30pm Monday to Friday (excluding Bank and Public holidays).

Please do not ignore a PCN, or any documentation sent to you by the council in connection with it.

Challenging the issue of a penalty charge notice

If you believe the PCN was issued incorrectly or that there are special circumstances we should consider, you must contact us as soon as possible. If you intend to submit an appeal against a PCN, please do not make payment first as this will be regarded as your acceptance of liability for the penalty charge.

Challenges cannot be accepted by phone. You may only challenge a PCN by:

  • online
  • by email -
  • by letter addressed to the Parking team, Basingstoke and Deane Borough Council, London Road, Basingstoke, RG21 4AH
  • by visiting the council offices - Parklands Reception, Civic Offices, London Road, Basingstoke, Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm (excluding Bank and Public holidays).

Please quote the PCN number (this is a 10-digit reference beginning with either BG or PA) and provide as much information as you can, including copies of any supporting documentation with your challenge. Please provide your email address or full name and address so that we can reply to you.

We will investigate your challenge and make a decision as to whether the PCN should be cancelled. If you challenge the PCN within 14 days of issue and your challenge is rejected, you will still be offered the 14 day discount period.

We will give full consideration to the circumstances of every challenge. Unless exceptional circumstances are involved, the following reasons are not normally accepted as grounds to cancel a PCN:

  • Not being able to find anywhere else to park.
  • Only stopping for a few minutes and not causing a problem to anyone.
  • Disagreement with parking/waiting restrictions at this location.
  • Not seeing signs highlighting restrictions.
  • Not checking the expiry time on your ticket.
  • Being given false information by a third party.
  • Car being used by a third party who is then refusing to pay.
  • Delayed by queues in the shop/bank/post office.
  • Meetings/appointments overrunning.
  • Inability to pay.

As a general rule, if we agree to cancel a PCN having taken particular circumstances into account, we may not cancel any further PCNs in similar circumstances.

The Enforcement process

We process PCNs in accordance with the Traffic Management Act 2004, which sets out the procedures to be followed, from the issue of the PCN through to recovery of the penalty charge once all the avenues of appeal open to the vehicle owner have been used.

Notice to owner (NTO) - if the PCN is not paid in the 28 day period following issue, the council can send a NTO to the registered keeper/hirer of the vehicle. The owner/hirer of the vehicle is liable for any PCN issued even if they were not the driver on the date the PCN was issued. As well as acting as a reminder that the PCN remains unpaid, the NTO provides the only means for a formal appeal against the PCN to be made to the council by the vehicle owner/hirer. An appeal can be submitted even if the council has previously rejected a challenge made by the vehicle driver before the NTO was issued.

Appeals or payment of the penalty charge must be made within 28 days following receipt of the NTO. If no response is received to the NTO by the end of this period, the council can serve the vehicle owner/hirer with a charge certificate, which increases the amount of the penalty charge by 50%.

If an appeal is made, the council will give consideration to the points raised and decide whether the PCN should be cancelled. Information (including photographs) taken by the civil enforcement officer at the time of issue of the PCN will also be taken into account by the council.

If the appeal is accepted, the vehicle owner will be advised that the PCN and the NTO have been cancelled and that the penalty charge is not payable.

Notice of rejection - if the appeal is rejected, the council will send a notice of rejection of representations, which will explain why the PCN cannot be cancelled. The council will also explain how a further appeal may be made to the Traffic Penalty Tribunal (an independent arbitration service). The case will be considered and a decision will be made whether the PCN is to be cancelled. There is no charge for appealing to the Tribunal.

Further information on the Traffic Penalty Tribunal can be found on their website.

Charge certificate - when a charge certificate is served, the vehicle owner/hirer has 14 days from receipt of the charge certificate to pay the penalty charge. Although by this stage there is no legal right of appeal against the PCN, the council may be able to exercise discretion and cancel the PCN if there are compelling grounds to do so.

If payment of the penalty charge is not made by the end of the 14 day period following receipt of the charge certificate, the council can register the PCN at the Traffic Enforcement Centre at Northampton County Court which will result in a £8 court registration fee. The vehicle owner will then receive an order for recovery of unpaid penalty charge.

If the penalty charge remains unpaid 21 days after service of the order for recovery, the council will seek court authorisation for a warrant to be served, which will be passed to an enforcement agent. The enforcement agent will be entitled to recover his own costs incurred in executing the warrant in addition to the penalty charge due to the council.

Contact details

Parking team


Telephone: 01256 844844


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