Pay or challenge a parking fine

If you've received a parking fine (also know as a Penalty Charge Notice), you have 28 days to pay. If you pay within 14 days of issue you'll receive a 50% discount.

You will need the 10-digit PCN reference number from your fine to make payment.

Pay your parking fine

You can also pay by:

  • calling our 24-hour automated telephone service on 01256 845757
  • posting a crossed cheque (payable to BDBC) together with the detachable payment slip from the PCN to: Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke, RG21 4AH

Challenging your parking fine

You can appeal against a PCN if you believe:

  • the fine was issued incorrectly
  • there are special circumstances we should consider

Do not pay a PCN if you plan to submit an appeal as this will be regarded as your acceptance of liability for the penalty charge.

There is currently a delay of up to a month with processing Penalty Charge Notice challenges. If you have submitted a challenge it will be dealt with in due course.

Challenge your parking fine

Challenges cannot be accepted by phone. If you are unable to appeal online you can:

  • email parking@basingstoke.gov.uk
  • post a letter addressed to the Parking team, Basingstoke and Deane Borough Council, London Road, Basingstoke, RG21 4AH

Please quote the 10-digit PCN number (beginning with either BG or PA) and provide as much information as you can. Include copies of any supporting documentation.

If your challenge is unsuccessful

If you appeal within 14 days of the PCN being issued and your challenge is rejected, you will be given 14 days to pay the PCN at the discounted amount.

If you do not pay within this time frame the enforcement process will apply.

The enforcement process

We process PCNs in accordance with the Traffic Management Act 2004, which sets out the procedures to be followed from issuing a PCN to recovery of monies due. Below is the process we follow if you do not pay your PCN in 28 days.

Notice to owner (NTO)

If the PCN is not paid in 28 days, we can send a NTO. The owner/hirer of the vehicle is liable for any PCN issued even if they were not driving on the date the PCN was issued. The NTO allows the vehicle owner/hirer to make a formal appeal against the PCN. An appeal can be submitted even if we have previously rejected an appeal made by the vehicle driver before the NTO was issued. Appeals or payment of the penalty charge must be made within 28 days following receipt of the NTO. If no response to the NTO is made within 28 days, we can serve the vehicle owner/hirer with a charge certificate, this increases the PCN by 50%.

If an appeal is made, we will consider the points raised and also review information (including photographs) taken by the civil enforcement officer when the PCN was issued.

If the appeal is accepted, the vehicle owner will be advised that the PCN and the NTO have been cancelled.

Notice of rejection

If the appeal is rejected, we will send a notice of rejection of representations. This will explain why the PCN cannot be cancelled. We will also explain how a further appeal may be made to the Traffic Penalty Tribunal (an independent arbitration service). The case will be considered and a decision will be made whether the PCN is to be cancelled. There is no charge for appealing to the Tribunal.

Further information on the Traffic Penalty Tribunal can be found on their website.

Charge certificate

When a charge certificate is served, the vehicle owner/hirer has 14 days from receipt of the charge certificate to pay the fine. There is no legal right of appeal at this stage against the PCN, but we may be able to exercise discretion and cancel the PCN if there are grounds to do so. If payment is not made in 14 days following receipt of the charge certificate, we can register the PCN at the Traffic Enforcement Centre at Northampton County Court which will result in a £8 court registration fee. The vehicle owner will then receive an order for recovery of unpaid penalty charge.

If the penalty charge remains unpaid 21 days after service of the order for recovery, we will seek a warrant from the court to be served, which will be passed to an enforcement agent. The enforcement agent will be entitled to recover his own costs incurred in executing the warrant in addition to the penalty charge due to the council.

If you have lost your parking fine

Contact us providing the information below and we'll response with the PCN number to allow you to pay your fine:

  • your vehicle registration
  • a copy of your vehicle ownership document or a copy of your insurance document (due to GDPR we are unable to give you any details without proof of vehicle ownership, which must include the vehicle registration and your name and address)
  • date of the contravention (if known)

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