Private hire operator licensing

Private hire vehicles and drivers may only be despatched by a licensed private hire operator. A person can apply for an operator's licence to operate from premises within the borough. They must apply for a licence from the local authority where they plan to do most of their work. This does not exclude them from taking bookings for journeys starting and finishing outside the borough boundaries.

Drivers who carry out the journeys for an operator are mostly self-employed. They will usually pay a 'circuit fee' to an operator for the benefit of being given the bookings. They will be required to work under that operator's licence and telephone number only. Operators must have a base and facility to take phone calls and record bookings.

Fares should be agreeable in advance and at the time of booking provided detailed journey information is given. Operators may subcontract bookings to other operators both within and outside the borough of district in which they are licenced. The operator remains contractually responsible for the initial booking. They must ensure that the operator to whom the booking is subcontracted holds all the necessary operator, vehicle and driver licences from the authority in which that operator is located. They will however remain responsible for that booking despite sub-contracting it. They must also keep a record of each sub contracted booking. Operators are only permitted to despatch drivers and vehicles licensed by the same local authority as them.

Operator licences are granted for a period of five years.

New applications

If you wish to apply for a new private hire operator licence you can download a guidance and application pack below. The guidance pack outlines the procedure to apply for a new private hire operator licence and includes all relevant application forms.

Renewal applications

Renewal application forms are not available to download online.