Public transport

Service providers include:

• South Western Railway, linking Basingstoke with Whitchurch, London and the South Coast
• First Great Western provide services to the West Country as well as Bramley and Reading
• CrossCountry offers other national routes, such as services to Birmingham, Manchester and Glasgow

View the disabled access guide for Basingstoke Railway Station

PlusBus tickets
If you are travelling by train and bus, consider using a PLUSBUS ticket. A discounted ticket allowing unlimited bus travel around town which is available when buying your train ticket. You pay for your complete journey in one go at the train station or by phone. Further information can be found on the PlusBus website. In Basingstoke the participating operators are Newbury Buses and Stagecoach.

Useful train information
South Western Railway website
Great Western Railway (GWR) website
Avanti West Coast Trains website
Cross Country Trains website
Network Rail website
London Underground website

Commercial bus services within the borough are run by Stagecoach.

View the Stagecoach network map for Basingstoke

Other individual routes are run by Newbury and District Limited, Basingstoke Community Transport and Community First

View the disabled access guide for Basingstoke Bus Station

Text for bus times
Find out how to check the timings of the next four buses from any stop in Hampshire using your mobile.

Bus passes for older people and the disabled
Take a look at Hampshire County Council's website for information on concessionary fares.

Passenger Transport Authority
Together with Hampshire County Council we are the Passenger Transport Authority. We financially support some services that are regarded as socially necessary such as evening and Sunday services and some rural routes. For information on these services, contact the Passenger Transport team at Hampshire County Council on:

• 0871 200 2233 (Traveline) for enquiries about public transport
• 01962 846785 for enquiries about Community Transport
• email ptgenquiries@hants.gov.uk.

Bus services complaints or comments
If you have a problem on a bus journey, please let the bus company know first. If you don't feel they have resolved it to your satisfaction, Bus Users UK, an independent organisation that represents bus passengers, may be able to help.

Contact them giving them as much detail as possible, include any copies of correspondence with the bus or coach company. If they can't resolve it, they are partners in the Bus Appeals Body who will make a decision about your complaint.

Write to: Bus Users UK, PO Box 119, Shepperton, TW17 8UX
Tel: 0300 111 0001
Email: complaints@bususers.org
Website: Bus Users UK website

Hampshire County Council only has direct influence over bus services supported under contract so is only able to offer limited help if the complaint relates to a commercial service.

If you wish to contact the county council, you can telephone them on 0300 555 1375. It is helpful if you keep the ticket from your journey as this will assist in the investigation of the matter.

Useful links
Basingstoke Travel Guide
Stagecoach Bus website
Reading Buses website
Newbury Buses website
National Express website

Basingstoke Council licenses Hackney Carriages (taxis) and private hire operators, which provide individual journeys. For further information, visit the Taxi advice for customers webpage.

A taxishare is similar to a bus service but is often put in place when a bus service no longer operates in the area. Find out which taxishares and carshares operate in the Basingstoke area.

All taxishares require advance booking and most services run to a set timetable even if you are the only person who wants to travel. They won't run if nobody has booked.

Passengers get picked up from their home address or their nearest bus stop depending on which service you use. You will then be dropped at a specific point.

To find out if you are eligible to use this service and register please call the Hampshire County Council (HCC) Community Transport Team on 01962 846785.