Self-service login problems for benefits

Basingstoke and Deane Borough Council is the data controller for the personal information you may provide. You can contact us by phone on 01256 844844, via email to customer.service@basingstoke.gov.uk or by writing to us at Civic Offices, London Road, Basingstoke, RG21 4AH. The Council’s Data Protection Officer can be contacted at dpo@basingstoke.gov.uk.

Your information will be used so that we can administer your council tax account and collect council tax from you. Your personal data may be shared with other teams within the council in order to provide a service to you. We may also share it with other local authorities or debt collection agents if necessary for the collection of council tax. We may share the data with third parties if we are required by law to do so. Please read our privacy statement on how your information is used.

We will keep your details on our council tax database for seven years after you cease to have an account with the council.

Find out about your rights under General Data Protection Regulations (GDPR)

If you are not happy with the way the council is handling your personal information you have the right to lodge a complaint with the Information Commissioner’s Office.