View your benefits claim online

Customers who claim Housing Benefit and/or Council Tax Support are now able to view their claim online.

You can securely access information about your claim at a time and place that suits you, saving you time and money on phone calls to the council.

Once you have registered you will be able to:

  • Check the status of your claim.
  • See your current entitlement and how this has been calculated.
  • Find out about your next and previous payments of housing benefit.
  • Receive your benefit notifications electronically to view or print at home.
  • View any outstanding overpayments, and invoices.
  • Tell us about a change in your circumstances.

Signing up is easy, you simply need an email address and access to the internet and you can access the site using a computer/tablet or smart phone.

To register for an account

To sign up you will need your

  • Account name
  • Benefit claim reference
  • National Insurance number


Problems logging in?


If you have had any problems logging in to our self-service facility, please let us know.

Give us feedback

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm