Support services

Information on local and national charities and other organisations providing support on a range of issues can be found below.

Consumer goods and services, employment, housing, legal, money and debt issues

Citizens Advice Basingstoke

Tel: 0808 2 78 78 29
Citizens Advice website

Citizens Advice Tadley

Tel: 0808 2 78 79 87
Citizens Advice website

Dementia

Andover mind

Carer support and dementia advice.

Telephone: 01264 332297 (option 3) or 0300 5000 907 support line Monday to Friday 9am to 5pm
Email: enquiries@andovermind.org.uk
Carer Support and Dementia Advice for Carers for Hampshire

The Princess Royal Trust for Carers

Support for carers.

Tel: 01264 835246
Email: info@carercentre.com
Carer Centre website

The Alzheimer’s Society

Information, support and guidance to those who need it online and over the phone.

Tel: 0333 150 3456
Monday to Wednesday 9am to 8pm
Thursday and Friday 9am to 5pm
Saturday and Sunday 10am to 4pm

The Alzheimer's Society website

Age Concern Hampshire

Providing a wide range of services and activities to promote wellbeing and support older people.

Tel: 01962 868545
Email:enquiries@ageconcernhampshire.org.uk

Age Concern Hampshire website

Domestic abuse

Stop Domestic Abuse

A provider of all services to those affected by domestic abuse.

Tel: 0330 0533 630
advice@stopdomesticabuse.uk
Monday to Thursday 9.30am to 5.30pm
Fridays 9.30am to 5pm.
24-hour service to enable access to refuge accommodation

Stop Domestic Abuse website

Nepali Domestic and Sexual Abuse Service

Tel: 01252 333618 Monday to Friday 9.30am to 3.30pm

Nepali Domestic And Sexual Abuse Service - NHS (www.nhs.uk)

Hampton Trust

Domestic violence perpetrator programmes community based interventions for families experiencing domestic abuse.

Tel: 023 8000 9898 (Programmes) or Tel: 023 8000 1061 (Office)

Hampton Trust website

Refuge - The National Domestic Abuse Helpline

Tel: 0808 2000247 24 hours a day (female victims)

Refuge National Domestic Abuse Helpline website

Respect - Male advice line

Tel: 0808 8010327 Monday to Friday 10am to 8pm

Men's Advice Line website

ManKind Initiative

Supporting male victims of domestic abuse.

Tel: 01823 334244
Weekdays 10am to 4pm

ManKind Initiative website

GALOP

LGBT+ anti-abuse charity working with and for LGBT+ victims and survivors of interpersonal abuse and violence.

Tel: 0800 9995428
Monday to Friday 10am to 5pm. Wednesday and Thursday 10am to 8pm
Email help@galop.org.uk

Galop - the LGBT+ anti-abuse charity website

Aurora New Dawn

Providing safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence and stalking.

Tel: 02392 479254 in office hours
Tel: 02394 216816 Monday to Friday 5pm to 8am and 24hrs over the weekend

Aurora New Dawn website

Hampshire Domestic Abuse Service

A group of local services in Hampshire working together to provide help and support for people affected by domestic violence.

Tel: 03300 165112

Hampshire Domestic Abuse Service website (hants.gov.uk)

Family support

You Trust

Tel: 01329 825930
enquiries@theyoutrust.org.uk

The You Trust website

Adult Health and Social Care

Tel: 0300 5551386 in office hours
Tel: 0300 5551373 out of hours

Adult Health and social care website (hants.gov.uk)

Care for the family

Promoting strong family life and helping those who face family difficulties.

Tel: 02920 810 800
Care for the Family Facebook page
Care for the Family Twitter page

Care for the Family website

YoungMinds

Supporting parents

Tel: 0808 802 5544 parents’ helpline 9.30am to 4pm Monday to Friday

YoungMinds website

Citizens Advice Basingstoke

Tel: 0808 2 78 78 29
Citizens Advice website

Citizens Advice Tadley

Tel: 0808 2 78 79 87
Citizens Advice website

Home-Start North West Hampshire

Practical help and emotional support for families with children under five.

Home-Start North West Hampshire website

Hate crime

GALOP

LGBT+ anti-abuse charity working with and for LGBT+ victims and survivors of interpersonal abuse and violence.

Tel: 0800 9995428
Monday to Friday 10am to 5pm. Wednesday and Thursday 10am to 8pm
Email help@galop.org.uk

Galop - the LGBT+ anti-abuse charity website

Impact of crime

Victim Care Service

A free and confidential service delivered by Victim Support.

Tel: 0808 178 1641 8am to 8pm Monday to Saturday.
Tel: 0808 16 89 111 out of hours support
hub.hiow@victimsupport.org.uk

Victim Care Service

Loneliness

Red Cross

Support services, workshops and resources to help understand, and overcome living with loneliness.

Tel: 0808 1963651 daily 10am to 6pm

Red Cross website

Butterflies

A free telephone befriending service.

Tel: 02380 613828
info@butterfliesfriendship.com

The Silver Line

Advice and friendship for the elderly.

Tel: 0800 470 8090 24 hours a day, every day

The Silver Line website

Basingstoke NeighbourCare

Accompanied transport service to those in genuine need and a befriending facility.

Tel: 01256 423855
Email info@neighbourcare.com

Basingstoke NeighbourCare website

Mental health

Better health (NHS)

Urgent support

Tel: 116 123
24 hours a day, 365 days a year or,
text SHOUT to 85258

NHS urgent support

Samaritans

Mental health listening and support in times of need.

Tel: 116 123
24 hours a day, 365 days a year
Email jo@samaritans.org

Samaritans website

Mind

Support for those experiencing a mental health problem.

Tel: 0300 123 3393
info@mind.org.uk

Mind website

Young Minds

Supporting parents

Tel: 0808 802 5544 parents’ helpline 9.30am to 4pm Monday to Friday

YoungMinds website

Sexual violence and stalking

Aurora New Dawn

Providing safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence and stalking.

Tel: 02392 479254 in office hours
Tel: 02394 216816 Monday to Friday 5pm to 8am and 24hrs over the weekend

Aurora New Dawn website

Support for disabled people

Basingstoke NeighbourCare

Accompanied transport service to those in genuine need and a befriending facility.

Tel: 01256 423855
Email info@neighbourcare.com

Basingstoke NeighbourCare website

Support for older people

Age Concern Hampshire

Providing a wide range of services and activities to promote wellbeing and support older people.

Tel: 01962 868545
Email:enquiries@ageconcernhampshire.org.uk

Age Concern Hampshire website

The Silver Line

Advice and friendship for the elderly.

Tel: 0800 470 8090 24 hours a day, every day

The Silver Line

Basingstoke NeighbourCare

Accompanied transport service to those in genuine need and a befriending facility.

Tel: 01256 423855
Email info@neighbourcare.com

Basingstoke NeighbourCare website

Support for young people

Childline

A free, private and confidential service where you can talk about anything.

Tel: 0800 1111 24 hours a day, 365 days a year

Childline website

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