Support services
Last updated: 5 October 2022 at 2.15pm
Information on local and national charities and other organisations providing support on a range of issues can be found below.
Organisations offering support
| Support with | Organisation | Contact details | Website |
|---|---|---|---|
| Dementia | Andover mind
Carer support and dementia advice |
Tel: 01264 332297 (option 3)
enquiries@andovermind.org.uk 0300 5000 907 support line Monday to Friday 9am to 5pm |
Carer support and dementia advice service for Hampshire |
| Dementia | The Princess Royal Trust for Carers
Support for carers |
Tel: 01264 835246
info@carercentre.com |
Carer Centre |
| Dementia | The Alzheimer’s Society
information, support and guidance to those who need it online and over the phone |
Tel: 0333 150 3456
Monday to Wednesday 9am to 8pm Thursday and Friday 9am to 5pm Saturday and Sunday 10am to 4pm |
The Alzheimer's Society |
| Domestic abuse | Stop Domestic Abuse
A provider of all services to those affected by domestic abuse. |
Tel: 0330 0533 630
advice@stopdomesticabuse.uk Monday to Thursday 9.30am to 5.30pm Fridays 9.30am to 5pm. 24-hour service to enable access to refuge accommodation |
Stop Domestic Abuse |
| Domestic abuse | Nepali Domestic and Sexual Abuse Service | Tel: 01252 333618 Monday to Friday 9.30am to 3.30pm | Nepali Domestic and Sexual Abuse Services |
| Domestic abuse | Hampton Trust
Domestic violence perpetrator programmes community based interventions for families experiencing domestic abuse |
Tel: 023 8000 9898 (Programmes) or
Tel: 023 8000 1061 (Office) |
The Hampton Trust |
| Domestic abuse | Refuge
The National Domestic Abuse Helpline |
Tel: 0808 2000247 24 hours a day (female victims) | National Domestic Abuse Helpline |
| Domestic abuse | Respect
Male advice line |
Tel: 0808 8010327 Monday to Friday 10am-8pm | Male Advice line |
| Domestic abuse | Mankind Initiative
Supporting male victims of domestic abuse |
Tel: 01823 334244
Weekdays 10am to 4pm |
ManKind Initiative |
| Domestic abuse
Hate Crime |
GALOP
LGBT+ anti-abuse charity working with and for LGBT+ victims and survivors of interpersonal abuse and violence. |
Tel: 0800 9995428
Monday to Friday 10am – 5pm. Wednesday and Thursday 10am – 8:00pm Email help@galop.org.uk |
Galop, the LGBT+ anti-violence charity |
| Domestic abuse, sexual violence and stalking | Aurora New Dawn
Providing safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence and stalking. |
Tel: 023 9247 9254 in office hours
Tel: 02394 216 816 Monday to Friday 5pm to 8am and 24hrs over the weekend |
Aurora New Dawn |
| Domestic abuse | Hampshire Domestic Abuse Service
A group of local services in Hampshire working together to provide help and support for people affected by domestic violence |
Tel: 03300 165112 | Hampshire Domestic Abuse Service |
| Family support | You Trust | Tel: 01329 825930
enquiries@theyoutrust.org.uk |
The You Trust |
| Family support | Adult Health and Social Care | Tel: 0300 5551386 in office hours
Tel: 0300 555 1373 out of hours |
Adult Health and Social Care |
| Family support | Care for the family
Promoting strong family life and helping those who face family difficulties |
Tel: 02920 810 800
Care for the Family Facebook page Care for the Family Twitter page |
Support for your family page on the Care for the Family |
| Family support
Mental health |
Young minds
Supporting parents |
Tel: 0808 802 5544 parents’ helpline 9.30am to 4pm Monday to Friday | Young Minds |
| Impact of Crime | Victim Care Service
A free and confidential service delivered by Victim Support. |
Tel: 0808 178 1641 8am to 8pm Monday to Saturday.
Tel: 0808 16 89 111 out of hours support hub.hiow@victimsupport.org.uk |
Victim Care Service |
| Loneliness | Red Cross
Support services, workshops and resources to help understand, and overcome living with loneliness. |
0808 1963651 daily 10am to 6pm | Red Cross |
| Loneliness | Butterflies
A free telephone befriending service |
Tel: 02380 613828
info@butterfliesfriendship.com |
|
| Loneliness
Support for older people |
The Silver Line
Advice and friendship for the elderly |
Tel: 0800 470 8090 24 hours a day, every day | The Silver Line |
| Mental health | Mind
Support for those experiencing a mental health problem |
Tel: 0300 123 3393
info@mind.org.uk |
Mind |
| Mental Health | Better health (NHS)
Urgent support |
Tel: 116 123
24 hours a day, 365 days a year or, text SHOUT to 85258 |
NHS urgent support |
| Mental health | Samaritans
Mental health listening and support in times of need |
Tel: 116 123
24 hours a day, 365 days a year Email jo@samaritans.org |
Samaritans website |
| Money/Debt
Employment Housing Family support Legal Consumer Goods and Services |
Citizens Advice Basingstoke | Tel: 0300 330 9064 | Citizen Advice website |
| Money/Debt
Employment Housing Family support Legal Consumer Goods and Services |
Citizens Advice Tadley | Tel: 03444 111 306 | Citizen Advice website |
| Support for older people
Dementia |
Age Concern Hampshire
Providing a wide range of services and activities to promote wellbeing and support older people |
Tel: 01962 868545
Email:enquiries@ageconcernhampshire.org.uk |
Age Concern Hampshire |
| Support for older people
Support for disabled people Loneliness |
Basingstoke NeighborCare
Accompanied transport service to those in genuine need and a befriending facility |
Tel: 01256 423855
Email info@neighbourcare.com |
Basingstoke NeighbourCare |
| Support for young people | Childline
A free, private and confidential service where you can talk about anything. |
Tel: 0800 1111 24 hours a day, 365 days a year | Childline |
Basingstoke Voluntary Action
We are working with Basingstoke Voluntary Action to co-ordinate community support during the COVID-19 pandemic. This partnership will enhance the significant community work already taking place across the borough, providing a source of further information and guidance and allowing us to match suitable volunteers to community groups.
If you would like to volunteer, are thinking about starting a group in your area, please visit BVA's volunteering page, email contact@bvaction.org.uk or call 01256 423816 to register your group and find contact details for accessing guidance and support.