Support services

Last updated: 5 October 2022 at 2.15pm

Information on local and national charities and other organisations providing support on a range of issues can be found below.

Organisations offering support

Support with Organisation Contact details Website
Dementia Andover mind
Carer support and dementia advice
Tel: 01264 332297 (option 3)
0300 5000 907 support line Monday to Friday 9am to 5pm
Carer support and dementia advice service for Hampshire
Dementia The Princess Royal Trust for Carers
Support for carers
Tel: 01264 835246
Carer Centre
Dementia The Alzheimer’s Society
information, support and guidance to those who need it online and over the phone
Tel: 0333 150 3456
Monday to Wednesday 9am to 8pm
Thursday and Friday 9am to 5pm
Saturday and Sunday 10am to 4pm
The Alzheimer's Society
Domestic abuse Stop Domestic Abuse
A provider of all services to those affected by domestic abuse.
Tel: 0330 0533 630
Monday to Thursday 9.30am to 5.30pm
Fridays 9.30am to 5pm.
24-hour service to enable access to refuge accommodation
Stop Domestic Abuse
Domestic abuse Nepali Domestic and Sexual Abuse Service Tel: 01252 333618 Monday to Friday 9.30am to 3.30pm Nepali Domestic and Sexual Abuse Services
Domestic abuse Hampton Trust
Domestic violence perpetrator programmes community based interventions for families experiencing domestic abuse
Tel: 023 8000 9898 (Programmes) or
Tel: 023 8000 1061 (Office)
The Hampton Trust
Domestic abuse Refuge
The National Domestic Abuse Helpline
Tel: 0808 2000247 24 hours a day (female victims) National Domestic Abuse Helpline
Domestic abuse Respect
Male advice line
Tel: 0808 8010327 Monday to Friday 10am-8pm Male Advice line
Domestic abuse Mankind Initiative
Supporting male victims of domestic abuse
Tel: 01823 334244
Weekdays 10am to 4pm
ManKind Initiative
Domestic abuse

Hate Crime
LGBT+ anti-abuse charity working with and for LGBT+ victims and survivors of interpersonal abuse and violence.
Tel: 0800 9995428
Monday to Friday 10am – 5pm. Wednesday and Thursday 10am – 8:00pm
Galop, the LGBT+ anti-violence charity
Domestic abuse, sexual violence and stalking Aurora New Dawn
Providing safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence and stalking.
Tel: 023 9247 9254 in office hours
Tel: 02394 216 816 Monday to Friday 5pm to 8am and 24hrs over the weekend
Aurora New Dawn
Domestic abuse Hampshire Domestic Abuse Service
A group of local services in Hampshire working together to provide help and support for people affected by domestic violence
Tel: 03300 165112 Hampshire Domestic Abuse Service
Family support You Trust Tel: 01329 825930
The You Trust
Family support Adult Health and Social Care Tel: 0300 5551386 in office hours
Tel: 0300 555 1373 out of hours
Adult Health and Social Care
Family support Care for the family
Promoting strong family life and helping those who face family difficulties
Tel: 02920 810 800
Care for the Family Facebook page
Care for the Family Twitter page
Support for your family page on the Care for the Family
Family support

Mental health
Young minds
Supporting parents
Tel: 0808 802 5544 parents’ helpline 9.30am to 4pm Monday to Friday Young Minds
Impact of Crime Victim Care Service
A free and confidential service delivered by Victim Support.
Tel: 0808 178 1641 8am to 8pm Monday to Saturday.
Tel: 0808 16 89 111 out of hours support

Victim Care Service
Loneliness Red Cross
Support services, workshops and resources to help understand, and overcome living with loneliness.
0808 1963651 daily 10am to 6pm Red Cross
Loneliness Butterflies
A free telephone befriending service
Tel: 02380 613828

Support for older people
The Silver Line
Advice and friendship for the elderly
Tel: 0800 470 8090 24 hours a day, every day The Silver Line
Mental health Mind
Support for those experiencing a mental health problem
Tel: 0300 123 3393
Mental Health Better health (NHS)
Urgent support
Tel: 116 123
24 hours a day, 365 days a year or,
text SHOUT to 85258
NHS urgent support
Mental health Samaritans
Mental health listening and support in times of need
Tel: 116 123
24 hours a day, 365 days a year
Samaritans website



Family support


Consumer Goods and Services
Citizens Advice Basingstoke Tel: 0300 330 9064 Citizen Advice website



Family support


Consumer Goods and Services
Citizens Advice Tadley Tel: 03444 111 306 Citizen Advice website
Support for older people

Age Concern Hampshire
Providing a wide range of services and activities to promote wellbeing and support older people
Tel: 01962 868545
Age Concern Hampshire
Support for older people

Support for disabled people

Basingstoke NeighborCare
Accompanied transport service to those in genuine need and a befriending facility
Tel: 01256 423855
Basingstoke NeighbourCare
Support for young people Childline
A free, private and confidential service where you can talk about anything.
Tel: 0800 1111 24 hours a day, 365 days a year Childline

Basingstoke Voluntary Action

We are working with Basingstoke Voluntary Action to co-ordinate community support during the COVID-19 pandemic. This partnership will enhance the significant community work already taking place across the borough, providing a source of further information and guidance and allowing us to match suitable volunteers to community groups.

If you would like to volunteer, are thinking about starting a group in your area, please visit BVA's volunteering page, email or call 01256 423816 to register your group and find contact details for accessing guidance and support.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm