Support services
Last updated: 14 January 2022 at 1.25pm
Below is some information on a number of local and national charities and other organisations continuing to provide support on issues such as mental health, loneliness and domestic abuse.
On this page
Local support services
| Organisation | Contact details | Website |
|---|---|---|
| Aurora New Dawn | 24 hour helpline 02394 216816 | Aurora New Dawn website |
| Stop Domestic Abuse | Tel: 0330 016 5112
Monday to Thursday 9am to 5.30pm Friday 9.30am to 5pm 24 hour service to enable access to refuge accommodation |
Stop Domestic Abuse website
|
| Victim Care Service | Tel: 0808 178 1641 Monday to Friday 9am to 5pm
Outside these hours 0808 168 9111) |
Victim Care Service website
|
| Nepali Domestic and Sexual Abuse Service | Tel: 07741 261387 | |
| You Trust | Tel: 0800 9169878 | |
| Hampton Trust | Perpetrator interventions - 02380 009898 Monday to Friday 9am to 5pm
with services available until 8pm on Tuesday and Thursdays |
|
| Citizens Advice Basingstoke | Tel: 0300 330 9064 | Citizen Advice website
|
| Citizens Advice Tadley | Tel: 03444 111 306 | Citizen Advice website |
| Red Cross | Local service for those lonely or isolated
Tel: 01622 690011 (South East Local Team) Email ilcr_southeastadmin@redcross.org.uk Red Cross Support Line Tel: 0808 1963651 Daily 10am to 6pm |
Red Cross website |
| Adult Health and Social Care | Tel: 0300 5551386
Professionals line: 01329 225378 |
|
| Butterflies | Tel: 02380 613828
Email info@butterfliesfriendship.com |
National Domestic Abuse helplines and websites
| Organisation | Contact details | Website |
|---|---|---|
| 24 hour Domestic Abuse helpline | Tel: 0808 2000247(female victims) | National Domestic Abuse Helpline website |
| Male Advice line | Tel: 0808 8010327 | Male Advice line website |
| Mankind Initiative | Tel: 01823 334244 | ManKind Initiative website |
| National LGBT+ Domestic Abuse helpline | Tel: 0800 9995428 | Galop, the LGBT+ anti-violence charity website |
| Respect National helpline | Tel: 0808 8024040 | Respect National helpline website |
Other support services
| Organisation | Contact details | Website |
|---|---|---|
| Mind | Tel: 0300 123 3393
Text: 86463 Email:info@mind.org.uk |
Mind website |
| Samaritans | Tel: 116 123
Email jo@samaritans.org |
Samaritans website |
| The Silver Line
(Advice and friendship for the elderly) |
Tel: 0800 470 8090 | The Silver Line website |
| Age Concern Hampshire | Tel: 01256 423874
Email:basingstokeoffice@ageconcernhampshire.org.uk |
Age Concern Hampshire website |
| Basingstoke Neighbourcare | Tel: 01256 423855
Email info@neighbourcare.com |
Basingstoke NeighbourCare website |
| Hampshire Domestic Abuse Service | Tel: 03300 165112 | Hampshire Domestic Abuse Service website |
| National Domestic Abuse helpline | Tel: 0808 2000 247 | National Domestic Abuse
helpline website |
| Childline | Tel: 0800 1111 | Childline website |
| Respect Phoneline | Tel: 0808 8024040 | Respect Phoneline website |
| Care for the family | Tel: 02920 810 800
Care for the Family Facebook page Care for the Family Twitter page |
Support for your family page on the Care for the Family website |
Wellbeing resources
- Hampshire County Council has produced a new Mental Health and Wellbeing Support Guide for Adults (opens in a new window (pdf) [1.6Mb] with lots of useful tips to manage your wellbeing. This includes information on where to find specific support and how to get urgent care if needed.
- If you are struggling with your mental health or to keep yourself safe and cannot wait to see a doctor, it’s important to tell someone. There are organisations that will listen to what’s troubling you and provide support. Find out more in this NHS guide on urgent support.
- Parenting isn’t easy. If you are finding it tough and want advice on looking after your own mental health, or supporting your child’s mental wellbeing whilst we spend more time at home, Young Minds offers parent and carer tips, a helpline and support guide.
Accessing support during COVID-19
Do you need or do you know someone who needs help, for example with getting food or prescriptions, during COVID-19? There is information on getting help on our accessing support on our COVID-19 Community hub webpage.
Support for those with dementia, their families, carers and friends
Support for those with dementia, their families, carers and friends is available from a number of organisations, including:
Andover Mind through its ‘Carer support and dementia advice service for Hampshire’. For more information, visit the Carer support and dementia advice service for Hampshire page on the Andover Mind website
The Princess Royal Trust for Carers, which is continuing to provide support and is holding virtual groups such as coffee mornings and counselling sessions. For more information, visit the Care Centre website
Age Concern Hampshire, which is providing services including phone support, wellbeing check-ins as well as a doorstep service for things such as shopping drops offs and meal deliveries. Learn more at the Age Concern Hampshire website
The Alzheimer’s Society whose teams are continuing to provide information, support and guidance to those who need it online and over the phone. Visit The Alzheimer's Society website
Basingstoke Voluntary Action
We are working with Basingstoke Voluntary Action to co-ordinate community support during the COVID-19 pandemic. This partnership will enhance the significant community work already taking place across the borough, providing a source of further information and guidance and allowing us to match suitable volunteers to community groups.
If you would like to volunteer, are thinking about starting a group in your area, please visit BVA's volunteering page, email contact@bvaction.org.uk or call 01256 423816 to register your group and find contact details for accessing guidance and support.