Apply for an assisted bin collection service

If you are physically unable to move your waste and recycling containers to the kerbside because there is no able-bodied person to help you, please complete the form below to be considered for an assisted collection service.

In order to qualify for an assisted collection, we will need to be satisfied that you and all members of your household are unable to put your containers out for collection.

We may have to visit you to confirm that you are eligible and to carry out a risk assessment of your property to ensure that the waste and recycling containers are in a location that is suitable and safe for our staff to collect.

Assisted bin collection service

Privacy Statement
Basingstoke and Deane Borough Council is the data controller for the personal information you provide on this form. You can contact the council by phone on 01256 844844, via email to customer.service@basingstoke.gov.uk or by writing to us at Civic Offices, London Road, Basingstoke RG21 4AH. The council’s Data Protection Officer can be contacted at dpo@basingstoke.gov.uk
The personal information you provide will be used to process your request. It is necessary for you to provide this information to us so that we can process your request/provide the service you have requested.
- We may share your information with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so.
- We will share your information with Hart District Council, who form part of the joint waste contract with Basingstoke and Deane Borough Council and Serco, our waste collection contractor, for the purpose providing the assisted collection service.
- We will not disclose any information to other organisations unless we are required by law to do so or to prevent fraud.
- Your personal details will only be held as long as is needed for this purpose and in accordance with our retention policy.
- Your email address will only be used to contact you about your assisted bin collection service and other waste and recycling services you receive from Basingstoke and Deane Borough Council.
Please read our full privacy statement for information on how we collect, use and keep your personal information.
Please tick to confirm that you have read and understood the above privacy statement. *
Applicant one
Title
First name *
Last name *
Date of birth (DD/MM/YYYY)
Blue Badge number (if applicable)
Applicant 2
Title
First name
Last name
Date of birth (DD/MM/YYYY)
Blue Badge number (if applicable)
Property details
Address 1 *
Address 2
Town *
Postcode *
Contact details
Telephone number *
Email
Confirm Email
Do you use the garden waste service? *Yes No
Please explain why you need assistance *
Location of bins
Black waste bin
Green recycling bin
Glass box/bin
Garden waste sack
I /We certify that I/we qualify for an assisted collection service because I am/we are unable to manage the waste and recycling containers
I/We confirm that there are no able-bodied people living at my/our address who could manage the waste and recycling containers on my/our behalf
I/We declare that the information I/we have provided is correct and I/we undertake to notify the council of any changes in my/our circumstances
To help us avoid abuse of our system, please enter the correct answer to the question below:

What colour is the sky on a sunny day?

Apply for an assisted bin collection service

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