Apply for an assisted bin collection service

If you are physically unable to move your waste and recycling containers to the kerbside because there is no able-bodied person to help you, please complete the form below to be considered for an assisted collection service.

In order to qualify for an assisted collection, we will need to be satisfied that you and all members of your household are unable to put your containers out for collection.

We may have to visit you to confirm that you are eligible and to carry out a risk assessment of your property to ensure that the waste and recycling containers are in a location that is suitable and safe for our staff to collect.

Assisted bin collection service
  • Privacy Statement

  • Basingstoke and Deane Borough Council is the data controller for the personal information you provide on this form. You can contact the council by phone on 01256 844844, via email to or by writing to us at Civic Offices, London Road, Basingstoke RG21 4AH. The council’s Data Protection Officer can be contacted at

    The personal information you provide will be used to process your request. It is necessary for you to provide this information to us so that we can process your request/provide the service you have requested.

    • We may share your information with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so.
    • We will share your information with Hart District Council, who form part of the joint waste contract with Basingstoke and Deane Borough Council and Serco, our waste collection contractor, for the purpose providing the assisted collection service.
    • We will not disclose any information to other organisations unless we are required by law to do so or to prevent fraud.
    • Your personal details will only be held as long as is needed for this purpose and in accordance with our retention policy.
    • Your email address will only be used to contact you about your assisted bin collection service and other waste and recycling services you receive from Basingstoke and Deane Borough Council.

    Please read our full privacy statement for information on how we collect, use and keep your personal information.

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  • Applicant one

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  • Applicant 2

  • Property details

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  • Contact details

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  • Location of bins

  • To help us avoid abuse of our system, please enter the correct answer to the question below:


Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm