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Bins and recycling

Last updated: 23 July 2021 at 7.55pm

Unfortunately we have been unable to complete some waste and recycling rounds today. Vehicle breakdowns in the heat this week have contributed to the backlog and we are currently experiencing a high level of staff absence due to waste collection employees being required to self-isolate.

Eight crews are going out tomorrow (Saturday 24 July), aiming to complete all of the outstanding collections. If your whole street has been missed, please continue to leave your bin out in its usual collection place.

If it is just your household's bin collection that has been missed, you can report this by completing an online missed bin form.

The number of staff now able to work owing to self-isolation means we now have to suspend other services to try to protect the waste and recycling collections, as far as possible. Therefore, we will not be able to carry out next week’s scheduled garden waste collections in Basingstoke and Deane.

We hope to be able to collect garden waste on the next date due, a fortnight after that, if possible, but it will depend on staffing levels nearer the time. We will take extra garden waste in that next collection and will consider extending the number of collections to make up for those that are missed if we cannot collect them.

We apologise for the inconvenience that will be caused. But we hope residents understand that maintaining waste and recycling collection services as far as possible, while protecting our frontline staff and ensuring they are doing all they can to reduce the spread of the virus, is our priority.

To help protect our crews and stop the coronavirus (COVID-19) spreading we are asking customers to follow these guidelines from Public Health England about how to dispose of their waste if they suspect they may have the virus.

"Personal waste (such as used tissues) and disposable cleaning cloths should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal."

Residents can help keep themselves and the council’s bin crews safe by washing their hands before and after putting their bins out and collecting them in. They should also wipe bin handles where possible. The bin crews do wear gloves as part of their standard equipment but touch many bins every day, these actions will reduce the risk of spreading the virus.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    8.30am to 4.30pm
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