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Bins and recycling

Update: Friday 12 August 2022

We are aware that some waste collections due this week are still outstanding. The crews will be out collecting tomorrow (Saturday 13 August 2022)

If collections in your road have not taken place, please continue to leave your bins or bags out. If only your bin has been missed please visit our collection delays and report a missed bin page. We are sorry for the inconvenience.

Bin collections to start at 6am from Wednesday 10 August

The Met Office is predicting high temperatures for the end of this week and over the weekend.

As an employer of people working outside in all temperatures to deliver services to our residents throughout the year, it is vitally important that we protect these teams and support our contractors to do the same during periods of extreme weather.

For this reason, together with our waste collection contractor Serco, we have taken the decision to start collecting bins earlier in the day during the hot weather to reduce the risk of heat stroke and dehydration.

Residents are asked to put their bins out for collection by 6am from Wednesday 10 August until further notice.

This decision has been jointly taken to protect Serco’s crews and avoid them having to working at the hottest point of the day.  Collecting bins is physical work and the crews are required to wear the appropriate safety equipment even in the heat.

Should there be a disruption to the service and bins are not collected on their designated collection day, residents are asked to leave their bins out.

Help to protect our crews and stop coronavirus (COVID-19) spreading

To help protect our crews and stop the coronavirus (COVID-19) spreading we are asking customers to follow these guidelines from Public Health England about how to dispose of their waste if they suspect they may have the virus.

"Personal waste (such as used tissues) and disposable cleaning cloths should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal."

Residents can help keep themselves and the council’s bin crews safe by washing their hands before and after putting their bins out and collecting them in. They should also wipe bin handles where possible. The bin crews do wear gloves as part of their standard equipment but touch many bins every day, these actions will reduce the risk of spreading the virus.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm