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Bins and recycling

Last updated: 20 October 2021 at 1.15pm

Garden waste collections suspended

Due to the ongoing national shortage of HGV drivers, we have had to take the difficult decision to temporarily suspend garden waste collections. This is to target our driver resources to protecting our core household waste and recycling collection services.

This means that collections due from 20 September onwards will not be taking place. Therefore, garden waste customers should now take their bin in and report any additional missed collections to us by phoning 01256 844844, so that we can explore extending their garden waste collection subscription.

The missed collections will be added to customers’ accounts. To ensure that subscription records remain on the system to add this extension, it is important that customers renew their subscription quickly if they get a reminder.

In response to the national shortage, our contractor Serco has made every effort to recruit drivers in a competitive market by offering increased salaries and enhanced benefits packages. Some applicants are currently going through the recruitment and training process.

However, a number of driver vacancies are not yet filled and agencies, who are also affected by this shortage in a fast-moving market, are unable to provide staff to fill gaps.

The national shortage of HGV drivers has impacted many other businesses and services. Together with the risk of crews becoming infected with COVID-19, this has made our current staffing levels unpredictable.

Therefore, we will review the situation regularly and hope that, if the HGV driver availability improves, we will be able to resume the service in November.

We understand that this will be frustrating and inconvenient for our customers and apologise for the inconvenience caused.

For more information, please visit our garden waste collection service webpage.

General collections update

Crews are currently working hard to complete as many rounds as possible but owing to staffing issues around COVID, shortage of HGV drivers and sickness, some collections may not take place.

If this happens, any outstanding work will be completed first, so if your collection is scheduled for today it may be collected later than usual. In some areas, glass may be collected separately to allow the recycling crews to complete as many rounds as possible. Please continue to leave your bins or boxes out until they are collected.

If only your bin, rather than the whole street, has been missed, please complete a missed bin form.

Help to protect our crews

To help protect our crews and stop the coronavirus (COVID-19) spreading we are asking customers to follow these guidelines from Public Health England about how to dispose of their waste if they suspect they may have the virus.

"Personal waste (such as used tissues) and disposable cleaning cloths should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal."

Residents can help keep themselves and the council’s bin crews safe by washing their hands before and after putting their bins out and collecting them in. They should also wipe bin handles where possible. The bin crews do wear gloves as part of their standard equipment but touch many bins every day, these actions will reduce the risk of spreading the virus.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    8.30am to 4.30pm
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