Change of circumstances

If you are in receipt of housing benefit and/or council tax support benefit and your circumstances change you must notify the benefits team immediately. You can do this by sending an email to benefits@basingstoke.gov.uk providing details of the change and any relevant evidence or you can completing an online change of circumstances form:

Online change of circumstances form

You must tell us if:

  • Any of your children leave school or home
  • Your childcare stops, starts or changes
  • Anyone moves in or out of your home
  • Your income or the income of anyone living with you, including benefits, changes
  • Your capital savings or investments change
  • You or anyone living with you, becomes a student, goes onto a youth training scheme, goes into hospital or a nursing home, goes into prison, or gets, changes or leaves a job
  • Your rent changes
  • You move
  • You or your partner is going to be away from home
  • You receive any decision from the home office
  • There are any other changes

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm