Bulky household waste collection

This service is not available for businesses. Please see our waste responsibilities webpage page for more information.

Are any of your items suitable for reuse?

If any of your items could be reused there are a number of local charities who may collect your items for a small donation:

• Basingstoke Community furniture project
• Furniture Store - St Michael's Hospice (stmichaelshospice.org.uk)

Alternatively, there are a number of groups on Facebook and other social media sites where you can give away bulky household items.

Important information before you book a collection

• Leave all items together outside by 7am
• Within your property boundary, as close to the road as possible (not the public highway/footpath).
• We collect items from the front of properties which can be a driveway or front garden. If your back garden faces the road and is the most accessible place to leave items we can collect from there.
• Items must be easily accessible and manageable by two people. If your items are not visible or accessible, for example due to parked cars, the crew will not knock on your door and you won’t be given a refund. Items need to be at ground level and stacked neatly.
• Items must not contain any rubbish. Fridge/freezers must be empty.
• Items left which are not included in your booking will not be taken.
• Cover your items during wet weather. Waterlogged items such as sofas and mattresses cannot be lifted.
• Items must not contain glass panels or mirrors.
• If you live in a flat please leave the items in or next to your bin store/communal area - please ensure you write your flat number on a piece of paper and tape it to your items. This will help the crew locate the correct items for disposal.

Our collection staff CANNOT:

• Collect from inside buildings including garages or sheds.
  
• Knock on doors to ask for access to the items for collection including waiting for cars to be moved.
• Phone to say they are on their way as they do not have your personal information.

Items we can collect

Please click on the headings below to check what we will collect. We are unable to collect American style fridge/freezers or range cookers.

Bathroom items

• Bath - cast iron (broken up) (5 points/items)
• Bath - plastic/tin
• Electric shower
• Sink with pedestal
• Tiles (kitchen/bathroom) broken or whole - 1 small sealed box (40x40x40cm)
• Toilet

Bedroom items

• Bed base - single/double/king
• Chest of drawers
• Dressing table (no mirror)
• Futon base
• Futon mattress
• Headboard - single/double/king
• Mattress - single/double/king
• Sofa bed
• Wardrobe (no glass or mirrored doors)

Garden items

• BBQ
• Bench
• Fence panel (multiples of 3)
• Garden chair
• Garden table (no glass)
• Garden parasol
• Garden pots (multiple of 3), no soil
• Lawn mower (not sit or ride ons)
• Leaf blower
• Rotary washing line
• Shed/Wendy house (dismantled - max 2.5m x 2.5m) (3 points/items)
• Slide/swing (dismantled)
• Water butt/compost bin
• Wheelbarrow

Household

• Armchair
• Bean bag
• Cupboard/cabinet (free standing)(no glass)
• Clock
• Coat stand
• Dining chair
• Fireplace surround (wooden)
• Footstool/stool
• Hoover/vacuum cleaner
• Lamp (ceiling/floor/wall mounted)
• Picture (non glazed frame)
• Shelving unit (or up to 4 single shelves)(no glass)
• Radio/Hifi/Stereo
• Sofa 2 seater
• Sofa 3 seater (2 points/items)
• Sofa corner suite (3 points/items)
• Speakers
• Table
• Television
• Television aerial
• Video/DVD player

Kitchen items

• Clothes airer
• Ironing board (no asbestos)
• Kitchen units (up to two units)
• Kitchen sink
• Kitchen worktop
• Small kitchen appliance (for example toaster, kettle, iron, blender)
• Window blinds (up to four units)

Office items

• Notice board
• Office chair
• Office desk
• PC
• Printer or scanner
• Telephone

Other items

• Artificial christmas tree
• Bicycle
• Boiler (not floor standing)
• Carpet/underlay/lino/rug (up to 14ft x 14ft)
• Childs toy, large for example ride on car
• Cot/travel cot
• Door - internal/external (no glass)
• Exercise/weights bench (no weights)
• Fan - electric
• Games console
• Gas heater (free standing)
• Golf clubs (set) with or without bag
• Packaging (for example polystyrene/cellophane three bin liners worth)
• Portable heater (no oil)
• Power tool
• Pram/pushchair
• Radiators (up to two)
• Snooker table (2 points/items)
• Storage heater (no bricks)
• Toys (one bin liner)
• Trampoline - fully dismantled, maximum diameter of 10ft
• Window frame (no glass)

Collection charges

Payment must be made at time of booking.

Concessionary charge - customers receiving council tax support, housing benefit or housing element of universal credit may be entitled to this and should call to arrange a collection.

If you require more than eight items to be collected please call us during working hours.

Large items such as a fridge freezer over 4ft or a 3 seater sofa count as two items.

Amendments to your collection

We are currently not able to make any amendments to your collection once it has been confirmed and paid for.

Cancellation of a collection

If you cancel your collection five working days before the collection date, you will receive a full refund. If you cancel your collection fewer than five working days before your collection date there is a cancellation charge of £12.75.

Remember - don't dump it! If your waste is dumped illegally, you could be prosecuted - even if it was someone else who dumped it. For more information on this, please see our fly tipping webpage.

Legitimate and responsible waste businesses will be happy to give you all the information you want about how and where your waste will be disposed of.

Visit the Environment Agency website to check the list for licensed a waste carriers.

Upholstered Domestic Seating & POPs

Due to new legislation concerning POPs (persistent organic pollutants), we have had to change the way we dispose of all upholstered domestic seating, including sofas, armchairs, pouffes, footstools, cushioned dining chairs, futons, sofa beds, bean bags and floor cushions.

At the time of collection you may now see crews bagging any upholstered domestic seating included on your booking.

For more information on these changes and the legislation, please see our Frequently Asked Questions, call our Customer Services team on 01256 844844, or visit the Hampshire County Council website.