Bulky household waste collection

We are receiving a high number of requests for collections of bulky waste at the moment and you may have to wait a little longer for a collection date.

If any members of your household are showing symptoms of coronavirus (COVID-19), please put your items outside three days before your collection day.

We reserve the right to cancel bulk collections should the ongoing pandemic impact the delivery of core waste and recycling collection services.

This service is not available for businesses. Please see our waste responsibilities webpage page for more information.

Important information for your collection day

  • Leave all items together outside by 7am, within your property boundary, as close to the road as possible (not the public highway/footpath). We operate a front of property collection which can be a driveway or front garden, whichever is most accessible to the road. If your back garden faces the road and is the most accessible place to leave items we can collect from there.
  • Items must be easily accessible and manageable by two people. If your items are not visible or accessible, for example due to parked cars, the crew will not knock on your door and you won’t be given a refund. Items need to be at ground level and stacked neatly.
  • Ensure your items do not contain any rubbish. Fridge/freezers must be empty.
  • Do not add any items not included in your booking (additional items will not be taken).
  • Cover your items during wet weather. Waterlogged items such as sofas and mattresses cannot be lifted.
  • Items must not contain glass panels or mirrors.
  • If you live in a flat please leave the items in or next to your bin store/communal area - please ensure you write your flat number on a piece of paper and tape it to your items. The will help the crew locate the correct items for disposal.

Our collection staff CANNOT:

  • Collect from inside buildings including garages or sheds.
  • Knock on doors to ask for access to the items for collection including waiting for cars to be moved.
  • Phone to say they are on their way as they do not have your personal information.

Items we can collect

Please click on the headings below to check what we will collect. We are unable to collect American style fridge/freezers or range cookers.

Bathroom items
  • Bath - cast iron (broken up) (5 points/items)
  • Bath - plastic/tin
  • Electric shower
  • Sink with pedestal
  • Tiles (kitchen/bathroom) broken or whole - 1 small sealed box (40x40x40cm)
  • Toilet
Bedroom items
  • Bed base - single/double/king
  • Chest of drawers
  • Dressing table (no mirror)
  • Futon base
  • Futon mattress
  • Headboard - single/double/king
  • Mattress - single/double/king
  • Sofa bed
  • Wardrobe (no glass or mirrored doors)
Garden items
  • BBQ
  • Bench
  • Fence panel (multiples of 3)
  • Garden chair
  • Garden table (no glass)
  • Garden parasol
  • Garden pots (multiple of 3), no soil
  • Lawn mower (not sit or ride ons)
  • Leaf blower
  • Rotary washing line
  • Shed/Wendy house (dismantled - max 2.5m x 2.5m) (3 points/items)
  • Slide/swing (dismantled)
  • Water butt/compost bin
  • Wheelbarrow
Household
  • Armchair
  • Bean bag
  • Cupboard/cabinet (free standing)(no glass)
  • Clock
  • Coat stand
  • Dining chair
  • Fireplace surround (wooden)
  • Footstool/stool
  • Hoover/vacuum cleaner
  • Lamp (ceiling/floor/wall mounted)
  • Picture (non glazed frame)
  • Shelving unit (or up to 4 single shelves)(no glass)
  • Radio/Hifi/Stereo
  • Sofa 2 seater
  • Sofa 3 seater (2 points/items)
  • Sofa corner suite (3 points/items)
  • Speakers
  • Table
  • Television
  • Television aerial
  • Video/DVD player
Kitchen items
  • Clothes airer
  • Ironing board (no asbestos)
  • Kitchen units (up to two units)
  • Kitchen sink
  • Kitchen worktop
  • Small kitchen appliance (for example toaster, kettle, iron, blender)
  • Window blinds (up to four units)
Office items
  • Notice board
  • Office chair
  • Office desk
  • PC
  • Printer or scanner
  • Telephone
Other items
  • Artificial christmas tree
  • Bicycle
  • Boiler (not floor standing)
  • Carpet/underlay/lino/rug (up to 14ft x 14ft)
  • Childs toy, large for example ride on car
  • Cot/travel cot
  • Door - internal/external (no glass)
  • Exercise/weights bench (no weights)
  • Fan - electric
  • Games console
  • Gas heater (free standing)
  • Golf clubs (set) with or without bag
  • Packaging (for example polystyrene/cellophane three bin liners worth)
  • Portable heater (no oil)
  • Power tool
  • Pram/pushchair
  • Radiators (up to two)
  • Snooker table (2 points/items)
  • Storage heater (no bricks)
  • Toys (one bin liner)
  • Trampoline - fully dismantled, maximum diameter of 10ft
  • Window frame (no glass)

Collection charges

Payment must be made at time of booking.

Concessionary charge - customers receiving council tax support, housing benefit or housing element of universal credit may be entitled to this and should call to arrange a collection 01256 844844.

Item limit Standard charges Concessionary charges
Up to 3 £34.05 £17.02
4 £38.13 £19.07
5 £42.21 £21.11
6 £46.31 £23.15
7 £50.39 £25.20
8 £54.48 £27.24
9 £58.56 £29.28
10 £62.66 £31.32

Large items such as a fridge freezer over 4ft or a 3 seater sofa count as two items.

Amendments to your collection

We are currently not able to make any amendments to your collection once it has been confirmed and paid for.

Cancellation of a collection

If you cancel your collection five days before the collection date, you will receive a full refund. If you cancel your collection fewer than five working days before your collection date there is a cancellation charge of £12.38.

Remember - don't dump it! If your waste is dumped illegally, you could be prosecuted - even if it was someone else who dumped it. For more information on this, please see our fly tipping webpage.

Legitimate and responsible waste businesses will be happy to give you all the information you want about how and where your waste will be disposed of.

Visit the Environment Agency website to check the list for licensed a waste carriers.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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