Bulky household waste collection

Book online

If your unwanted items are white goods such as a cooker, oven or fridge please call us on 01256 844844 to arrange a collection.

Customers in receipt of council tax support, housing benefit or housing element of universal credit may be entitled to a discount. Please call 01256 844844 to book your collection. You will need to provide proof.

Read the latest bin collection service updates and answers to FAQs

We are receiving a high number of requests for collections of bulky waste at the moment and you may have to wait a little longer for a collection date.

We are asking that if any members of your household are showing symptoms of coronavirus (COVID-19), that items are put outside as close as possible to the edge of the boundary of your property, three days before your collection day to reduce the risk of spreading coronavirus (Covid-19).

We reserve the right to cancel bulk collections should the ongoing pandemic impact the delivery of core waste and recycling collection services.

We can collect your unwanted household items, such as furniture, electrical items and white goods. Unfortunately, we are not able to take American style fridge freezers.

Collections are made between 7am and 4pm Monday to Friday and payment must be made at the time of booking.

This service is not available for businesses. Please see our waste responsibilities webpage page for more information.

Collection charges

Item limit	Standard charges	Concessionary charges
Up to 3	33.06	16.52
4	37.02	18.51
5	40.98	20.50
6	44.96	22.48
7	48.92	24.46
8	52.89	26.44
9	56.85	28.43
10	60.83	30.41

Please note:

Large items such as a fridge freezer over 4ft or a 3 seater sofa count as two items.

Amendments to your collection

Please note that we are currently not able to make any amendments to your collection once it has been confirmed and paid for.

Cancellation of a collection

If you cancel your collection five days before the collection date, you will receive a full refund. However, there is a cancellation charge of £12.02 if you cancel your collection fewer than five working days before your collection date.

Items we can collect

Please click on the headings below to check what we will collect.

Bathroom items

Bath - cast iron (broken up) (5 points/items)
Bath - plastic/tin
Electric shower
Sink with pedestal
Toilet bowl
Toilet cistern

Bedroom items

Bed base - single/double/king
Bedside cabinet
Chest of drawers
Dressing table (no mirror)
Futon base
Futon mattress
Headboard - single/double/king
Mattress - single/double/king
Sofa bed
Wardrobe (no glass or mirrored doors)

Garden items

BBQ
Bench
Fence panel
Garden chair
Garden table (no glass)
Lawn mower (electric or non)
Leaf blower
Rotary washing line
Shed (dismantled - max 2.5m x 2.5m) (3 points/items)
Slide/swing (dismantled)
Water butt
Wheelbarrow

Household

Armchair
Coffee table/Nest of tables (no glass)
Cupboard/cabinet (free standing)(no glass)
Dining chair
Dining table (no glass)
Footstool/stool
Hoover/vacuum cleaner
Radio/Hifi/Stereo
Shelving unit (or up to 4 single shelves)(no glass)
Sofa
Sofa 2 seater
Sofa 3 seater (2 points/items)
Sofa corner suite (3 points/items)
Speakers
Television
Television aerial
Video/DVD player

Kitchen items

Clothes airer
Ironing board (no asbestos)
Kitchen units (up to two units)
Kitchen worktop (up to one length)
Small kitchen appliance (for example toaster, kettle, iron, blender)
Window blinds (up to four units)

Office items

Filing cabinet
Notice board
Office chair
Office desk
PC
Printer or scanner
Telephone

Other items

Bicycle
Boiler (not floor standing)
Carpet/underlay/lino/rug (up to 14ft x 14ft)
Door - internal/external (no glass)
Exercise/weights bench (no weights)
Games console
Gas heater (free standing)
Golf clubs (set) with or without bag
Lamp (ceiling, floor or wall mounted)(no glass)
Packaging (for example polystyrene/cellophane three bin liners worth)
Portable heater (no oil)
Power tool
Pram/pushchair
Radiators (up to two)
Snooker table (2 points/items)
Storage heater (no bricks)
Toys (one bin liner)
Window frame (no glass)

On your collection day

If any members of your household are showing symptoms of coronavirus (Covid-19), please put your items outside three days before your collection day to reduce the risk of spreading coronavirus (Covid-19).

Please leave your items all together outside, within the boundary of your property, as close to the edge as possible (not the public highway/footpath) so that it is easily accessible for our crews by 7am. If you live in a flat please leave the items near the bin store.

Please ensure your collection is:

Manageable by two people.
Not filled with other rubbish. Please remove any contents for example food items in fridge/freezers.
Only the items confirmed on your booking (additional items will not be taken).
Covered up if the weather is wet otherwise we may be unable to take items such as sofas and mattresses if they become waterlogged.
Items do not contain/are not made of glass panels or mirrors.

Remember - don't dump it! If your waste is dumped illegally, you could be prosecuted - even if it was someone else who dumped it. For more information on this, please see our fly tipping webpage.

Contact details

Waste Management Team

If you have an enquiry about waste collection, send a message to the Waste and Recycling Team