Domestic abuse and housing options

Domestic abuse can be a direct cause of homelessness. Domestic abuse includes any incident of threatening behaviour, violence or abuse (psychological, physical, sexual, financial or emotional) between adults who are or have been intimate partners or family members. Anyone can be the victim of domestic abuse regardless of gender, race, sexuality, disability or lifestyle. If you or someone you know is a victim of domestic abuse, you will be able to find some advice and contact details below:

If you are in need of emergency accommodation contact us direct. If you would like to be interviewed by someone of the same gender, this can be arranged, but you must let us know when you come to the offices.

In an emergency always dial 999.

Getting help

If you believe that you cannot stay safely in your home, speak to our Housing Options Team. If you are a housing association tenant, you should first contact your housing officer. If you are a tenant of any other landlord, or you own your home, or are living in someone else’s home, you should contact us by phoning 01256 844844 or visiting our offices on London Road, Basingstoke, RG21 4AH.

If you cannot safely remain in, or return to your home, we might be able to find refuge accommodation for you and help you find a home with a private landlord.

You can also get help and advice from the following organisations:

National Domestic Abuse helpline

24 hour national helpline: 0808 2000 247

Visit Women's Aid website

Help and support for men

Men's Advice Line: 0808 801 0327 - Monday to Friday 5pm to 8pm

Visit Respect men's advice line website


In an emergency call 999

For non-emergencies, please call 101

Visit Hampshire Police website

Hampshire Domestic Abuse Service

Information, advice, assessment and triage for victims, their children perpetrators and professionals through an advice line delivered by Stop Domestic Abuse and the Hampton Trust.

Support can include refuge (safe) accommodation, outreach, 1:1 support, support for children and young people and group work. Those who are concerned about their abusive or controlling behaviour can access a range of interventions to help people make changes.

Tel: 0330 0165112


Hampshire Domestic abuse service website

You Trust

Advice and practical measures to enable people to remain in their own homes, where it is safe to do so, through the provision of additional safety measures being installed.

The Sanctuary Scheme can provide victims of domestic abuse with additional security to enable them to stay in their own homes.

Tel: 0800 9169878


Visit You trust website

National Victim Support

Tel: 0808 1689111

Start (Sexual Trauma and Abuse Restorative Therapies)

Call 01962 807037 9.30am to 3.30pm Monday to Friday outside of these hours you can leave a message
Anonymous SMS text helpline service 07860027793

Start website

START is a new sexual trauma service, operating across Central, West and North Hampshire, bringing together the previous RASAC (Rape and Sexual Abuse Counselling Service) supporting Central, West and North Hampshire and BRASACC (Basingstoke Rape and Sexual Abuse Crisis Centre), also operating in the North of the county. RASAC has been in operation since 1995 and BRASACC since 1985.

National Centre for Domestic Violence

For help applying for an emergency injunction

Tel: 0800 970 2070 (press option 1)

Visit the National Centre for Domestic Violence website

Nepali Domestic Abuse Support

Support for members of the Nepali community affected by domestic abuse who need additional support due to language and / or cultural barriers

Tel: 01252 333618

PDF document Domestic Abuse leaflet(PDF) [91 kb]

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm