Domestic abuse and housing advice

Domestic abuse is physical, emotional, verbal, psychological, financial or sexual abuse.

It involves the misuse of power and control by one person over another.

Abuse in the home is more widespread than people think. It affects men and women of all ages, ethnicities, orientations and income levels, regardless of ability

Domestic abuse can affect the victim's housing, health, education and the freedom to live freely without fear.

If you are in need of emergency accommodation contact us direct. If you would like to be interviewed by someone of the same gender, this can be arranged, but you must let us know when you come to the offices.

In an emergency always dial 999.

If you're in an emergency situation but can't speak, you can let the 999 operator know your call is genuine by pressing '55'.

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Getting help

If you believe that you cannot stay safely in your home, speak to our Housing Options Team. If you are a:

  • housing association tenant, you should first contact your housing officer
  • tenant of any other landlord, or you own your home, or are living in someone else’s home, you should contact us by phoning 01256 844844 or visit our offices on London Road, Basingstoke, RG21 4AH

If you cannot safely remain in, or return to your home, we might be able to find refuge accommodation for you and help you find a home with a private landlord.

You can also get help and advice from the following organisations:

Hampshire Domestic Abuse Service

Information, advice, assessment and triage for victims, their children perpetrators and professionals through an advice line delivered by Stop Domestic Abuse and the Hampton Trust.

Support can include:

  • refuge (safe) accommodation
  • outreach
  • 1:1 support
  • support for children and young people and group work

Those who are concerned about their abusive or controlling behaviour can access a range of interventions to help people make changes.

Phone: 0330 0165112


Hampshire Domestic abuse service website

Help and support for men

Men's Advice Line

Phone: 0808 801 0327 - Monday to Friday 5pm to 8pm

Visit Respect men's advice line website


In an emergency call 999

For non-emergencies, please call 101

Visit Hampshire Police website

National Centre for Domestic Violence

For help applying for an emergency injunction

Phone: 0800 970 2070 (press option 1)

Visit the National Centre for Domestic Violence website

National Domestic Abuse helpline

24 hour national helpline: 0808 2000 247

Visit the National Domestic Abuse website

National LGBT+ Domestic Abuse Helpline

emotional and practical support for LGBT+ people.

Phone: 0800 999 5428

National LGBT+ Domestic Abuse website

National Victim Support

Phone: 0808 1689111

Nepali Domestic Abuse Support

Support for members of the Nepali community affected by domestic abuse who need additional support due to language and / or cultural barriers

Phone: 01252 333618

Start (Sexual Trauma and Abuse Restorative Therapies)

START is a sexual trauma service, operating across Central, West and North Hampshire, bringing together the previous RASAC (Rape and Sexual Abuse Counselling Service) supporting Central, West and North Hampshire and BRASACC (Basingstoke Rape and Sexual Abuse Crisis Centre), also operating in the North of the county. RASAC has been in operation since 1995 and BRASACC since 1985.

Phone: 01962 807037 9.30am to 3.30pm Monday to Friday outside of these hours you can leave a message

Anonymous SMS text helpline service 07860027793

Start website

You Trust

Advice and practical measures to enable people to remain in their own homes, where it is safe to do so, through the provision of additional safety measures being installed.

The Sanctuary Scheme can provide victims of domestic abuse with additional security to enable them to stay in their own homes.

Phone: 0800 9169878


Visit You trust website

PDF document Basingstoke Domestic Abuse Service Directory April 2023(PDF) [421 kb]

Contact details

If you are homeless or threatened with homelessness please email the Homelessness Prevention Team

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