Directory of services

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Domestic abuse is never OK, and support is available. We hope you will find all the information here that you need to get the advice, information or support that you need.

Local services

Police

In an emergency call 999.

To report domestic abuse that isn’t an emergency, please call 101 or visit their website, where there is a simple form to complete. It takes about 5 to 10 minutes.

Your report will go to the 24/7 contact centre and will be reviewed within a few hours.

The Police will get back to you within 24 hours, or at the time and in the way that you've asked them to (they ask for this on the form).

They won't send you a receipt email, as this could be a threat to your safety.

Paragon (part of the You Trust) - a local domestic abuse service

Offering advice and help to people experiencing domestic abuse, so that they can stay in their own home if it is safe to do so. They are able to provide or install extra safety measures free of charge, through their ‘target hardening’ scheme.

To get in touch you can:

phone free for confidential advice on 0800 916 98 78
email paragonhants@theyoutrust.org.uk
visit Paragon website

Stop Domestic Abuse - a local domestic abuse service

Providing information, advice and assessment for people in Basingstoke experiencing domestic abuse. Their services can include:

support in accessing a refuge (temporary accommodation out of the area where victims and their children will be safely housed and receive specialist support to recover from domestic abuse)
outreach support in the local community
1:1 support and advice
support for children and young people and group work

To get in touch you can:

phone for free, on 0330 016 51 12
email advice@stopdomesticabuse.uk
visit Stop Domestic Abuse website

Basingstoke Housing Options team - support with housing needs

Our Housing Team are proud to be undertaking accreditation by the Domestic Abuse Alliance (DAHA). We are here to support you and your family (where relevant) to find safe and suitable accommodation if you need to leave your home because of domestic abuse.

For more information visit our Housing Domestic Abuse webpage.

Start (formerly Basingstoke rape and sexual abuse crisis centre)

Offering confidential, specialist counselling and support services for anyone who has experienced sexual abuse and/or sexual assault, resulting in sexual trauma. The services are available to everyone, regardless of age, gender, sexuality, ethnicity, cultural or religious background.

To get in touch you can:

phone them on 01256 423 890
email start@cfirst.org.uk
visit Start website

Hampton Trust - local support for people using abusive behaviours

This service runs domestic abuse prevention programmes to help perpetrators of domestic abuse to change their behaviours. They also have a range of community-based interventions for families experiencing domestic abuse and they aim to encourage non-abusive, healthy relationships. People can be referred to the Hampton Trust by a domestic abuse service, the police, or they can refer themselves.

To get in touch you can:

phone them on 023 8000 1061 during office hours,
email adapt@hamptontrust.org.uk
visit Hampton Trust website

Victim support - independent service supporting people affected by crime

Providing free, confidential help to people who have been affected by crime in Hampshire and the Isle of Wight. You can contact Victim Support for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. You can contact them for support regardless of your immigration status in England and Wales.

To get in touch you can:

phone them on 0808 178 1641 from 8am – 8pm Monday-Saturday. Outside of those hours, you can call their 24 hour Support Line on 0808 16 89 111
a free live chat service available 24 hours a day
request support via Victim support website and a member of the team will get back to you within 3 working days.

Victim Care Hub - support for those affected by crime

Providing free, confidential support for victims of crime, their families and other people affected by crime who are residents of Hampshire and the Isle of Wight.

To get in touch you can:

phone them on 0808 178 1641 from 8am to 8pm Monday to Saturday.
visit the Victim Care Hub website

Aurora New Dawn - local domestic abuse charity for women and children

A feminist-led charity dedicated to ending violence against women and children, and hidden violence. They offer safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence and stalking.

To get in touch you can

phone their out of hours helpline on 02394 216 816
visit New Dawn Aurora website

Blue Lamp Trust - offering free home safety improvements

Offers a completely free service to those who are vulnerable due to age (over 60), circumstance, disabled, or a victim of household crime. They provide crime and fire prevention advice to improve home safety (for example new locks, spy holes, door chains and smoke alarms).

To get in touch you can: