Domestic abuse and housing advice

Domestic abuse is physical, emotional, verbal, psychological, financial or sexual abuse.

It involves the misuse of power and control by one person over another.

Abuse in the home is more widespread than people think. It affects men and women of all ages, ethnicities, orientations and income levels, regardless of ability

Domestic abuse can affect the victim's housing, health, education and the freedom to live freely without fear.

If you are in need of emergency accommodation contact us direct. If you would like to be interviewed by someone of the same gender, this can be arranged, but you must let us know when you come to the offices.

In an emergency always dial 999.

If you're in an emergency situation but can't speak, you can let the 999 operator know your call is genuine by pressing '55'.

Residents Domestic Abuse Policy(PDF) [262 kb]

Getting help

If you cannot stay safely in your home, speak to our Housing Options Team. If you are a:

• housing association tenant, you should first contact your housing officer
  
• tenant of any other landlord, or you own your home, or are living in someone else’s home, you should contact us by phoning 01256 844844 or visit our offices on London Road, Basingstoke, RG21 4AH
  

If you cannot safely remain or return to your home, we might be able to find refuge accommodation for you and/or help you find a home with a private landlord.

If you are homeless or threatened with homelessness, please email the Homelessness Prevention Team at Basingstoke and Deane Borough Council.

For details of support and help visit the directory of services available webpage.