Are you moving home?

If you are the owner or a tenant of a property and are moving into, out of or within Basingstoke & Deane you need to tell us so that a council tax bill can be issued as soon as possible. Please only do so within a month of your move.

To inform us you will need the following information:

Your council tax reference number – found on any council tax bills previously sent to you (you will not have a reference number if you are new to the borough or have previously not been liable for paying council tax, for example lived with parents).

If you own the property:

  • Completion date
  • Date you are moving in (date you moved furniture in if different)
  • New owners names (if you are leaving the property)
  • Joint owners full names
  • Bank details (if you wish to pay by direct debit)
  • Forwarding address (if moving out of the borough)

If you are renting the property:

  • The Landlords name, address and contact details
  • The start date of your tenancy agreement
  • Date you are moving in (date you moved furniture in if different)
  • If the property is a furnished or unfurnished let
  • Joint tenants full names
  • Bank details (if you wish to pay by direct debit)
  • Forwarding address (if moving out of the borough)

Using a self-service account

The easiest way to tell us about your change is by using our online service facility. Please note that you can only register if you are the named person on the council tax account. If you are new to the borough or have never paid council tax before then you can only register once you have your council tax account reference (which you will get once you receive your council tax bill).

You only need to register once and then you will be able to do many things like:

  • change your address
  • apply for single person discount
  • make a payment
  • request a refund
  • change your payment method
  • request ebilling and much more.

To set up your online account you will need the following:

  • your council tax reference number (if you have not paid council tax before then you will not be able to set up a self-service account until you receive a council tax bill)
  • the exact name shown on your council tax bill
  • address and postcode
  • email address
  • mobile number

Register for your online council tax account

Completing a form

Alternatively, you can click on the links below and complete the relevant form. Once you have completed one of the links below, a council tax bill will be issued to you.

Please choose from one of the three links below depending on your circumstances:

Moving to Basingstoke and Deane - please use this form if you are new to us and have never paid council tax to Basingstoke and Deane before.

Moving out of Basingstoke and Deane – please use this form if you are moving outside of the borough and wish to close your council tax account.

If you are a direct debit payer then we will automatically refund any overpayment back to the bank account, or if you use an alternative method of payment a credit bill and refund application will be issued for you to claim your overpayment. Alternatively, you can claim your refund by Applying for a Refund of Overpaid Council Tax

Moving within Basingstoke and Deane – please use this form if you are moving from one house to another within the borough.

If there are no changes to the liable person(s) your details will be transferred to your new property, along with your direct debit details if you are a direct debit payer and any credit. Your council tax reference number will not change.

If there are changes to the liable person(s) you will be issued with a new council tax reference and your direct debit and credit (if applicable) will not be transferred.

If you cannot find what you require on the council tax pages, please use the council tax general form below to contact us:

Council tax general form

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm
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