Moving home?

If you are moving home within the borough, leaving or moving into the borough please complete one of the forms below. Once we have received your details we will issue you with a revised bill to your current address.

Privacy Statement

Basingstoke and Deane Borough Council is the data controller for the personal information you may provide. You can contact us by phone on 01256 844844, via email to customer.service@basingstoke.gov.uk or by writing to us at Civic Offices, London Road, Basingstoke, RG21 4AH. The Council’s Data Protection Officer can be contacted at dpo@basingstoke.gov.uk.

Your information will be used so that we can administer your council tax account and collect council tax from you. Your personal data may be shared with other teams within the council in order to provide a service to you. We may also share it with other local authorities or debt collection agents if necessary for the collection of council tax. We may share the data with third parties if we are required by law to do so. Please read our privacy statement on how your information is used.

We will keep your details on our council tax database for seven years after you cease to have an account with the council.

You have certain rights under General Data Protection Regulations (GDPR) which can be found by visiting our webpage - https://www.basingstoke.gov.uk/GDPR

If you are not happy with the way the council is handling your personal information you have the right to lodge a complaint with the Information Commissioner’s Office - https://ico.org.uk/.

  • moving into a property - please use this form if you have just moved into a property in Basingstoke and Deane (If you are moving from a property which is in the Borough, only use this form if you were not the council tax payer at your previous address, for example living with relatives)

  • moving out of a property - please use this form if you are moving out of Basingstoke and Deane (Only use this form if you were the council tax payer of the address you are moving out of)

  • moving within Basingstoke and Deane - please use this form if you are moving from one property within Basingstoke and Deane into another property within Basingstoke and Deane (Only use this form if you were the council tax payer at the previous address and the new address)

  • changes to current occupiers in the property - please use this form if you have someone moving in or out of your property


Give us feedback

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm