View your council tax account online

You can now view information about your council tax account securely online.

Sign up for a self-service account and you will be able to:

  • Pay your council tax.
  • Set up a direct debit.
  • Register for e-billing.
  • Print a copy of your bill.
  • Tell us about a change of address.
  • View your account statement.
  • View your balance and instalments.
  • View any outstanding payments.
  • Apply for a single person discount.
  • View any discounts or exemptions we have applied to your account.
  • Claim a credit.

To register for an account

To sign up you will need your

  • Account name
  • Council tax reference
  • Mobile phone number

Once registration is complete, you will receive an email advising you of your username and the link to enable you to set your password. Each time you log on you will be sent an six-digit authentication code by SMS to your mobile, which you will need in order to access your on-line account.

For further details on how your information is used; how we maintain the security of your information and your rights, including how to access information that we hold on you and how to complain if you have any concerns about how your personal details are processed, please see our privacy statement.

Problems logging in?


If you have had any problems logging in to our self-service facility, please let us know

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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