Waste and recycling enquiry form

Together with our contractor Serco we have made some changes to waste, recycling and garden waste collections in the borough. This means that over half of the borough’s households have had their collection day changed to ensure the smooth running of the service both now and in the future.

The new bin collection days have started (from the week beginning Monday 22 July 2019) please ensure all bins are out by 7am. You can look up your new waste and recycling collection days below. You can also view your garden waste collections if you are signed up to the service.

Please be aware this is a period of adjustment for both residents and our crews. If you miss your new collection day we will not be able to come back but you can leave extra bagged waste next to your grey bin and extra recycling in clear plastic liners/cardboard box next to your green bin on your next collection. Extra glass can be taken to a bottle bank, please do not leave in cardboard boxes or overfill your glass box. We thank you for your patience during this first few weeks.

If you are due for an extra collection this week and we have not collected it today, please leave your bins out and we will return.

Check your new collection day

Waste and recycling enquiry form
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  • Basingstoke and Deane Borough Council is the data controller for the personal information you provide on this form. You can contact the council by phone on 01256 844844, via email to customer.service@basingstoke.gov.uk or by writing to us at Civic Offices, London Road, Basingstoke RG21 4AH. The council’s Data Protection Officer can be contacted at dpo@basingstoke.gov.uk

    The personal information you provide will be used to process your request. It is necessary for you to provide this information to us so that we can process your request/provide the service you have requested.

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    • Your personal details will only be held as long as is needed for this purpose and in accordance with our retention policy.

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  • At present private householders, that have been referred to us by a medical practitioner, can receive a free service to collect and dispose of their clinical waste. Please contact your medical practitioner to request a referral.

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Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm