Check collection delays and report a missed bin

There are several reasons why your bin may not have been collected:

  • It was not put out by 6am (May to August) or 7am (September to April) on your collection day
  • It was not put where the boundary of the property meets the road/pavement
  • It was overloaded or too heavy
  • It may be damaged so it can't be lifted safely
  • It was not accessible. Your road may have been blocked or the bin was behind a locked gate
  • Severe weather conditions
  • It contained items which are not accepted
  • The garden waste was frozen and stuck inside the bin

If none of these apply you can report your missed bin after 6pm on your collection day, but by the end of the next working day. Provide your address details below and we can check what the issue is.

If you have experienced a missed collection of garden waste from a sack, please call our contact centre on 01256 844844.

About your data

We will ask you for information in order to handle your request and we may use it to contact you. Our privacy policy explains how we handle your personal data.

Your details

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Please search for and select the address for where you'd like to check the current collection status or report that a collection was missed.

Enter a postcode, street name or house name etc.

If you'd like us to send you a record of your completed request as confirmation of receipt, please provide us with your email address.

Collection service and request validation

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For which collection service are you checking the current collection status or reporting a missed collection?

If you are unable to find your address, check postcode/address finder.

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