When are my bins collected?

COVID-19 changes graphic

Last updated: 21 January 2022 at 10am

Garden waste collections resume

Garden waste collections in Basingstoke and Deane will resume from Monday 24 January 2022, as staffing levels have stabilised.

We will continue to monitor the staffing situation closely and will provide updates to our customers on our website, eNewsletter and social media. Customers can sign to our weekly eNewsletter by visiting our eNewsletter webpage.

Find out more on our garden waste collection service page

Thank you for your patience and understanding during a very difficult time for our crew

Please ensure all bins are out by 7am. You can look up your waste and recycling collection days below. You can also view your garden waste collections if you are signed up to the service.

Please make sure you have your property number on your bin, as this helps our crews return it to the correct place after it has been emptied. We can send you bin stickers to write your property number on, just complete our online bin sticker request form and we'll post some stickers to you.

To provide you with your collection dates we first need to know where you live. Different properties on the same street may fall under different rounds, so it is essential that you select your own property and not that of a neighbour. Please search for and select your address below.

Enter a postcode, street name or house name etc.

Missed bin collection

Please do not report a missed bin collection until after 6pm. Collections are from 7am to 6pm on the day of your collection, there is no set time during this period.

Before reporting a missed bin collection:

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm