When are my bins collected?

Waste collections are running as normal. Recycling collections are experiencing some disruption. Garden waste collections have now been cancelled.

To help protect our crews and stop the coronavirus (COVID-19) spreading we are asking customers to follow these guidelines from Public Health England about how to dispose of their waste if they suspect they may have the virus.

"Personal waste (such as used tissues) and disposable cleaning cloths should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal."

Residents can help keep themselves and the council’s bin crews safe by washing their hands before and after putting their bins out and collecting them in. They should also wipe bin handles where possible. The bin crews do wear gloves as part of their standard equipment but touch many bins every day, these actions will reduce the risk of spreading the virus.

Please ensure all bins are out before 7am. You can look up your waste and recycling collection days below. You can also view your garden waste collections if you are signed up to the service.

Please make sure you have your property number on your bin, as this helps our crews return it to the correct place after it has been emptied. We can send you bin stickers to write your property number on, just complete our online form and we'll post some stickers out to you.

To provide you with your collection dates we first need to know where you live. Different properties on the same street may fall under different rounds, so it is essential that you select your own property and not that of a neighbour. Please search for and select your address below.

Enter a postcode, street name or house name etc.

PDF document Garden Waste calendar 2020 (PDF) [41 kb]

Missed bin collection

Please do not report a missed bin collection until after 6pm. Collections are from 7am to 6pm on the day of your collection, there is no set time during this period. Due to the round changes the times will have altered from when they used to be collected.

Before reporting a missed bin collection:

If you still feel your bin was missed, please phone 01256 844844.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm