When are my bins collected?

COVID-19 changes graphic

Last updated: 20 September 2021 at 12.45pm

Garden waste collections

We are continuing to experience delays to our garden waste collection service due to the unprecedented national shortage of HGV drivers.

Our crews will be out again across the borough from Monday 20 September. Please continue to leave your bin out for collection.

All garden waste customers who have not had a collection since Monday 6 September will have their subscription extended to cover this missed collection.

If your bin was missed but the rest of your street was collected, you should fill out a missed bin form to enable the extra collection to be added to your account.

If your whole street was missed we will add your extra collection automatically and you do not need to fill out a form.

We are very grateful to our crews for their continuing hard work. We apologise for the inconvenience and thank customers for their patience.

For more information, please visit our garden waste collection service webpage.

General collections update

Crews are currently working hard to complete as many rounds as possible but owing to staffing issues around COVID, shortage of HGV drivers and sickness, some collections may not take place.

If this happens, any outstanding work will be completed first, so if your collection is scheduled for today it may be collected later than usual. In some areas, glass may be collected separately to allow the recycling crews to complete as many rounds as possible. Please continue to leave your bins or boxes out until they are collected.

If only your bin, rather than the whole street, has been missed, please complete a missed bin form.

Please ensure all bins are out by 7am. You can look up your waste and recycling collection days below. You can also view your garden waste collections if you are signed up to the service.

Please make sure you have your property number on your bin, as this helps our crews return it to the correct place after it has been emptied. We can send you bin stickers to write your property number on, just complete our online bin sticker request form and we'll post some stickers to you.

Read the latest bin collection service updates and answers to FAQs

To provide you with your collection dates we first need to know where you live. Different properties on the same street may fall under different rounds, so it is essential that you select your own property and not that of a neighbour. Please search for and select your address below.

Enter a postcode, street name or house name etc.

Missed bin collection

Please do not report a missed bin collection until after 6pm. Collections are from 7am to 6pm on the day of your collection, there is no set time during this period.

Before reporting a missed bin collection:

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm