Make a payment

You can pay for the following services using a number of payment methods.

  • Council tax (Eight digits, begins with 6)
  • Business Rates (Non-Domestic Rates NDR) (Eight digits, begins with 5)
  • Penalty charge notices (PCN - parking fines) (Ten digits, begins with either BG or PA)
  • Invoice (property and miscellaneous debtors) (Eight digits, begins with 84)
  • Housing benefit overpayments (Eight digits, begins with 7)
  • Community Infrastructure Levy (CIL) (Twelve digits, begins with C)
  • Planning application or enquiry
  • Other miscellaneous payments, including:

    • various permits
    • licences
    • tree work
    • fixed penalty notices (FPN)
    • penalty notices for disorder (PND)
    • various courses
    • cemetery services
    • allotments – new lets and key deposit only
    • building control
Pay by direct debit

Setting up a direct debit is quick and easy

Council Tax

Sign in or register for a council tax online account

Business Rates

You will need:

  • business rate account number
  • bank name, branch and sort code
  • bank account number and name(s) on the account

You can either email your completed and signed form to rates@basingstoke.gov.uk or post it to us: Local Tax, Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke RG21 4AH.

You can also set up a direct debit over the phone, by calling 01256 844844.

Download a business rates direct debit mandate

Housing benefit overpayments

You will need:

  • housing benefit overpayments invoice number
  • bank name, branch and sort code
  • bank account number and name(s) on the account

You can either email your completed and signed form to localtax@basingstoke.gov.uk or post it to us: Local Tax, Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke RG21 4AH.

You can also set up a direct debit over the phone, by calling 01256 844844.

Download a housing benefit repayment direct debit mandate

Invoice (property and miscellaneous debtors)

(Eight digits, begins with 84)
You will need:

  • your account reference number
  • bank name, branch and sort code
  • bank account number and name(s) on the account.

  • Download a property debtors invoice direct debit mandate

    Pay online

    Using a highly secure link you can pay for the following services online at any time by using most of the major debit or credit cards. Payments made through this website are processed for the council by Capita Software Service.

    The council service can be established from the document number and must be quoted when making a payment. Services are as follows:

    • Council tax (Eight digits, begins with 6)
    • Business Rates (Non-Domestic Rates NDR) (Eight digits, begins with 5)
    • Penalty charge notices (PCN - parking fines) (Ten digits, begins with either BG or PA)
    • Invoice (property and miscellaneous debtors) (Eight digits, begins with 84)
    • Housing benefit overpayments (Eight digits, begins with 7)
    • Community Infrastructure Levy (CIL) (Twelve digits, begins with C)

    You can also pay for the following services where invoices are not produced:

    • Other miscellaneous payments, including:
      • various permits
      • licences
      • tree work
      • fixed penalty notices (FPN)
      • penalty notices for disorder (PND)
      • various courses
      • cemetery services
      • allotments – new lets and key deposit only
      • building control

    Make a payment online

    • Planning applications and enquiries - reference number, name, address and contact details. Please use our planning payments form
    My Basingstoke - online account

    By signing up for a My Basingstoke account you will only need to enter your details once to be able to:

    • Check your bin collections
    • Sign up and renew garden waste collection
    • Book a bulky household waste collection
    • Make payments to us
    • Renew residential and business parking permit

    Sign in or register for a My Basingstoke account

    Pay by bank transfer

    To pay your bill via telephone or online banking, or by standing order with your bank you will need our bank details.

    B&DBC General Account
    Account number: 51521691
    Sort code: 40-09-18

    You MUST quote your billing reference shown on the front of your bill as the reference for your payment (or we won't be able to allocate it to your specific bill and it may show as unpaid).

    • Council tax (Eight digits, begins with 6)
    • Business Rates (Non-Domestic Rates NDR) (Eight digits, begins with 5)
    • Penalty charge notices (PCN - parking fines) (Ten digits, begins with either BG or PA)
    • Invoice (property and miscellaneous debtors) (Eight digits, begins with 84)
    • Housing benefit overpayments (Eight digits, begins with 7)
    • Community Infrastructure Levy (CIL) (Twelve digits, begins with C)
    By phone

    You can pay online 24 hours a day for the following services by calling 01256 845757:

    • Council tax (Eight digits, begins with 6)
    • Non-domestic rates (NDR) (business rates) (Eight digits, begins with 5)
    • Penalty charge notices (PCN - parking fines) (Ten digits, begins with either BG or PA)
    • Invoice (property and miscellaneous debtors) (Eight digits, begins with 84)
    • Housing benefit overpayments (Eight digits, begins with 7)

    If you wish to speak to someone please call during usual opening hours (Monday to Friday 8.30am to 4.30pm, excluding Bank and Public holidays)

    Please have your reference number (which you’ll find on your bill) and credit or debit card ready when calling. You'll need a pen and paper ready to note down your payment reference number at the end of the call.

    By post

    You can send us a cheque or postal order made payable to Basingstoke and Deane Borough Council and post it to us: Local Tax, Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke RG21 4AH.

    You MUST quote your billing reference shown on the front of your bill as the reference for your payment (or we won't be able to allocate it to your specific bill and it may show as unpaid). If you require a receipt, please enclose a stamped addressed envelope.

    • Council tax (Eight digits, begins with 6)
    • Business Rates (Non-Domestic Rates NDR) (Eight digits, begins with 5)
    • Penalty charge notices (PCN - parking fines) (Ten digits, begins with either BG or PA)
    • Invoice (property and miscellaneous debtors) (Eight digits, begins with 84)
    • Housing benefit overpayments (Eight digits, begins with 7)
    • Planning applications and enquiries

    Privacy Statement

    Basingstoke and Deane Borough Council is the data controller for the personal information you provide.

    The personal information you provide will be used to process your request. It is necessary for you to provide this information to us so that we can process your request/provide the service you have requested.

    • We may share your information with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so.
    • We will not disclose any information to other organisations unless we are required by law to do so or to prevent fraud
    • Your personal details will only be held as long as is needed for this purpose and in accordance with our retention policy.

    For further details on how your information is used; who we may share your information with; how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please read our privacy statement.

    Contact us

    • Contact us online
    • 01256 844844
    • Civic Offices
      London Road
      Basingstoke
      RG21 4AH
    • Opening hours
      Monday to Friday
      8.30am to 4.30pm