Phone system

We are experiencing some issues with our phone system which means that we cannot make or receive calls. We are working to resolve these issues, and apologise for any inconvenience caused.

Make a payment

You can pay for the following services we provide using a number of payment methods listed below:

  • Council Tax
  • Business Rates
  • Penalty charge notices (PCN - parking fines)
  • Property and miscellaneous invoices
  • Housing Benefit overpayments
  • Community Infrastructure Levy (CIL)
  • Planning application or enquiry
  • Other miscellaneous payments, including:
    • various permits
    • licences
    • tree work
    • fixed penalty notices (FPN)
    • penalty notices for disorder (PND)
    • various courses
    • cemetery services
    • allotments – new lets and key deposit only
    • building control

Payment methods

Pay by direct debit

Council Tax

Sign in or register for a Council Tax online account

Business Rates

(Non-Domestic Rates NDR)

You will need:

  • business rate account number
  • bank name, branch and sort code
  • bank account number and name(s) on the account

You can either email your completed and signed form to rates@basingstoke.gov.uk or post it to us: Local Tax, Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke RG21 4AH.

Download a business rates direct debit mandate

Housing Benefit overpayments

You will need:

  • housing benefit overpayments invoice number
  • bank name, branch and sort code
  • bank account number and name(s) on the account

You can either email your completed and signed form to localtax@basingstoke.gov.uk or post it to us: Local Tax, Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke RG21 4AH.

Download a Housing Benefit repayment direct debit mandate

Invoice (property, miscellaneous debtors)

You will need:

  • your account reference number
  • bank name, branch and sort code
  • bank account number and name(s) on the account.

Download a property debtors invoice direct debit mandate

Pay online

Using a highly secure link you can pay for the following services online at any time by using most of the major debit or credit cards. Payments made through this website are processed for the council by Capita Software Service.

The council service can be established from the document number and must be quoted when making a payment. Services are as follows:

  • Council Tax (Eight digits, begins with 6)
  • Business Rates (Non-Domestic Rates NDR) (Eight digits, begins with 5)
  • Penalty charge notices (PCN - parking fines) (Ten digits, begins with either BG or PA)
  • Invoice (property and miscellaneous debtor e.g. allotments and other invoices) (Eight digits, begins with 84)
  • Housing Benefit overpayments (Eight digits, begins with 7)
  • Community Infrastructure Levy (CIL) (Twelve digits, begins with C)

You can also pay for the following services where invoices are not produced:

  • Other miscellaneous payments, including:
    • various permits
    • licences
    • tree work
    • fixed penalty notices (FPN)
    • penalty notices for disorder (PND)
    • various courses
    • cemetery services
    • building control

Make a payment online

  • Planning applications and enquiries

Pay for a planning application or enquiry

Pay by bank transfer

To pay your bill via telephone or online banking, or by standing order with your bank you will need our bank details.

B&DBC General Account
Account number: 51521691
Sort code: 40-09-18

You MUST quote your billing reference shown on the front of your bill as the reference for your payment (or we won't be able to allocate it to your specific bill and it may show as unpaid).

  • Council Tax (Eight digits, begins with 6)
  • Business Rates (Non-Domestic Rates NDR) (Eight digits, begins with 5)
  • Penalty charge notices (PCN - parking fines) (Ten digits, begins with either BG or PA)
  • Invoice (property and miscellaneous debtor e.g. allotments and other invoices) (Eight digits, begins with 84)
  • Housing Benefit overpayments (Eight digits, begins with 7)
  • Community Infrastructure Levy (CIL) (Twelve digits, begins with C)
By phone

You can pay online 24 hours a day for the following services by calling 01256 845757:

  • Council Tax (Eight digits, begins with 6)
  • Non-domestic rates (NDR) (business rates) (Eight digits, begins with 5)
  • Penalty charge notices (PCN - parking fines) (Ten digits, begins with either BG or PA)
  • Invoice (property and miscellaneous debtor e.g. allotments and other invoices) (Eight digits, begins with 84)
  • Housing Benefit overpayments (Eight digits, begins with 7)

If you wish to speak to someone please call during usual opening hours (Monday to Friday 8.30am to 4.30pm, excluding Bank and Public holidays)

Please have your reference number (which you’ll find on your bill) and credit or debit card ready when calling. You'll need a pen and paper ready to note down your payment reference number at the end of the call.

By post

You can send us a cheque or postal order made payable to Basingstoke and Deane Borough Council and post it to us: Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke RG21 4AH.

You MUST quote your billing reference shown on the front of your bill as the reference for your payment (or we won't be able to allocate it to your specific bill and it may show as unpaid). If you require a receipt, please enclose a stamped addressed envelope.

  • Council Tax (Eight digits, begins with 6)
  • Business Rates (Non-Domestic Rates NDR) (Eight digits, begins with 5)
  • Penalty charge notices (PCN - parking fines) (Ten digits, begins with either BG or PA)
  • Invoice (property and miscellaneous debtor e.g. allotments and other invoices) (Eight digits, begins with 84)
  • Housing Benefit overpayments (Eight digits, begins with 7)
  • Planning applications and enquiries

Sign up for email updates

Receive information on council services, news and events by email.

© 2023 Basingstoke and Deane Borough Council