Sheltered housing

Sheltered housing schemes offer specially designed housing for older people in clusters of unfurnished self-contained flats or bungalows.

Some schemes are complexes with communal facilities such as a lounge, laundry, guest room and gardens. Others are groups of bungalows or flats often with a small individual garden. Most have access to some communal and social facilities. Accommodation is available for couples and for single people.

Sheltered housing schemes

Every sheltered housing scheme within the borough has moved to a floating support model of support delivery. This means that there is no longer a staff presence on site at sheltered housing schemes. Residents will have access to an intercom system linked to a 24 hour call centre for times of emergency.

It will be important when you are placing bids on sheltered housing properties that you look at the listed landlord and type of support that is offered at that specific scheme. If you have any concerns or queries about the type of support on offer at a specific scheme, and it is not noted on the property advert, you can call the landlord directly, or contact us for further clarification.

What is the role of a Scheme Manager/Scheme Concierge?

Their role is to provide housing related support and reassurance in times of difficulty. Scheme Managers/Concierges do not live on site but do visit the schemes regularly, and work with residents if they need extra help to stay independent in their homes, handle day to day scheme matters etc. A 24 hour intercom and pull-cord system provides support in an emergency.

In schemes where there is a communal lounge the tenants are encouraged to use it. The Scheme Manager/Concierge may help to organise regular social events and outings as well as lunch clubs. Tenants are free to join in, or not, exactly as they wish.

Who can apply for sheltered housing?

A person aged 55 or over who has lived or worked in the Basingstoke and Deane for a continuous period of two years, up to and including the date of application, with a housing need, can apply for sheltered housing. See the Allocations Scheme for details of exceptions to this local connection criteria. If an applicant has a financial or legal interest in a property it is unlikely they would qualify, however a financial check would be carried out on a case by case basis to determine eligibility.

How can I apply for sheltered housing?

You can bid for adapted or ground floor accommodation through the council's Homebid website.

You will need to complete a housing needs register application

What happens after I have submitted my application?

We will process your application and carry out an assessment of your housing needs and request any further information that may be relevant. If required, we may signpost you to other support services. We may also need to write to your GP for information. You'll then be advised in writing whether you qualify to join the Housing Register.

How will I be offered a property?

If you accepted on to the council's housing register, you will be required to bid on or express an interest in sheltered housing properties that you would like to be considered for. This is to give you more choice over what you are allocated.

There are four ways in which you, a family member or friend, can place a bid or express your interest every week using Basingstoke Homebid. You can:

  • receive a weekly newsletter in the post and telephone the Housing Team if there is anything you want to place a bid on
  • bid via the website
  • use our automated 24 hour phone hotline
  • send a text message.

Please note that bids are not monetary – they are simply an expression of interest towards a property you would like to be considered for.

If you have requested a weekly newsletter, you should receive this on a Friday or Saturday every week. If you decide to use an alternative method of placing a bid, you can cancel the newsletter at any time.

How long will I have to wait until I am offered sheltered housing?

Unfortunately, it is difficult to say how long you are likely to wait for sheltered housing. To maximise your opportunities, you should consider all housing types and areas, for example flats and bungalows across the whole of the Basingstoke and Deane.

Alternatively, you may wish to consider other options such as privately renting, shared ownership or support within your existing home.

What happens if I disagree with a decision the council makes about my application for sheltered housing?

You have the right to request a review on any aspect of your housing application assessment. Requests for a review can be made either in writing, via email, by telephone or verbally to a housing officer. The review will be carried out by an officer who was not involved in the original decision and who is senior to the officer who made the initial assessment/decision. A review will be completed and you will be notified of the outcome within 56 days of your request being received


PDF document Housing Application Form(PDF) [641 kb]

Contact details

Housing Services Team

If you need some advice about the housing register please email the Register Team

If you are homeless or threatened with homelessness please email the Homelessness Prevention Team

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm