Sheltered housing

Sheltered housing schemes offer specially designed housing for older people in clusters of unfurnished self-contained flats or bungalows.

Some schemes are complexes with communal facilities such as a lounge, laundry, guest room and gardens. Others are groups of bungalows or flats often with a small individual garden. Most have access to some communal and social facilities. Accommodation is available for couples and for single people.

Sheltered housing schemes

Every sheltered housing scheme within the borough has moved to a floating support model of support delivery. This means that there is no longer a staff presence on site at sheltered housing schemes. Residents will have access to an intercom system linked to a 24 hour call centre for times of emergency.

Vivid Housing Association and Sovereign Housing Association have moved to a floating support model of support delivery within sheltered housing. Other landlords will be moving to this model of support over the next two years. At the moment, all other landlords operate with a non-resident Scheme Manager or Estate Manager during office hours (Monday to Friday).

It will be important when you are placing bids on sheltered housing properties that you look at the listed landlord and type of support that is offered at that specific scheme. If you have any concerns or queries about the type of support on offer at a specific scheme you can call the landlord directly, or contact Basingstoke and Deane Borough Council for further clarification.

What is floating support?

Floating support operates from an office away from a sheltered housing scheme. It aims to provide intensive housing support to those who need it and to meet short term needs. When an individual no longer needs support, the support and its funding ‘floats’ off to someone else.

What is the role of a Scheme Manager?

Where schemes do have a Scheme Manager, their role is to provide housing related support and reassurance in times of difficulty. Scheme Managers do not live on site and if an emergency occurs outside of their working hours, an intercom and pull-cord system provides support in an emergency.

During their working hours, if there is an emergency, the Scheme Manager will respond as soon as possible and will give whatever assistance is required. If you are taken ill the Scheme Manager will call the doctor, inform your relatives/friends and contact other services such as district nursing, meals-on-wheels, home care.

In schemes where there is a communal lounge the tenants are encouraged to use it. The Scheme Manager will help to organise regular social events and outings as well as lunch clubs. Tenants are free to join in, or not, exactly as they wish. Please note that most schemes have moved away from this approach now and operate using the floating support presence.

What types of sheltered housing are available?

Please take a look at the document below - 'Types of Sheltered Housing', which provides a list of sheltered schemes by area, type and landlord.

Who can apply for sheltered housing?

A person aged 55 or over who has lived or worked in the Basingstoke and Deane for a continuous period of two years from the date of application, with a housing need, can apply for sheltered housing. There are exceptions to this local connection criteria please see the Allocations Scheme for more details. If an applicant has a financial or legal interest in a property it is unlikely they would qualify, however a financial check would be carried out on a case by case basis to determine eligibility.

To apply for sheltered housing, all applicants need to complete a housing register application. You can do this by:

  • applying online
  • calling 01256 844844 to request an application form be sent to you.
How to apply for sheltered housing

To apply for sheltered housing, all applicants need to complete a housing register application form. The form can be downloaded below or can be obtained by contacting Housing Services, Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke RG21 4AH, in writing, or by telephoning on 01256 844844.

What happens after I have submitted my application?

Your housing register application and requested documentation, for example proof that you are eligible to join the register, need to be returned to Housing Services, Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke RG21 4AH.

An officer will process and register your application. The officer will carry out a desktop assessment of your sheltered housing needs and determine if you require signposting to other support services. This may include writing to your GP for information. Following this assessment, the assessing officer allocates an applicant’s reasonable housing preference and will confirm this in writing.

How will I be offered a property?

After you have been awarded a reasonable preference and placed into a band on the housing register, you will be provided with a unique reference number and memorable date. You will be required to bid on or express an interest in sheltered housing properties that you would like to be considered for. This is to give you, as the applicant, more choice over what you are allocated.

There are four ways in which you, a family member or friend, can place a bid or express your interest every week using Basingstoke Homebid. You can:

  • receive a weekly newsletter in the post and telephone the housing department should there be anything you want to place a bid upon
  • go online and use the website
  • use our automated 24 hour phone hotline
  • send a text message.

Please note that bids are not monetary – they are simply an expression of interest towards a property you would like to be considered for.

If requested you can receive a weekly newsletter to show you what properties are available. You should receive this on a Friday or Saturday every week. Should you wish to use an alternative method of placing a bid, you can cancel the newsletter at any time.

How long will I have to wait until I am offered sheltered housing?

Unfortunately, it is difficult to determine how long an applicant is likely to wait for sheltered housing. The Housing Services department advises that you maximise your opportunities by considering all housing types and areas, for example flats and bungalows across the whole of the Basingstoke and Deane borough.

Alternatively, you may wish to consider other options such as privately renting, shared ownership or support within your existing home.

What happens if I disagree with a decision the council makes about my application for sheltered housing?

Applicants have the right to request a review on any aspect of their housing application assessment made by the council. Requests for a review can be made either in writing, including via email, by telephone or verbally to a housing officer. The review will be carried out by an officer who was not involved in the original decision and who is senior to the officer who made the initial assessment/decision. A review will be completed and the outcome notified within 56 days of the request being received.


PDF document Housing Application Form (PDF) [641 kb]

PDF document Types of sheltered housing (PDF) [34 kb]

Contact details

Housing Services team

If you need some advice about housing, send a message to the Housing Team.

Telephone: 01256 844844

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    8.30am to 4.30pm
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